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Customer Engagement Liaison, TC-PC Specialist Job 10/10/2017

Boston Scientific Corporation Alpharetta, GA

Location
Alpharetta, GA
AJE Ref #
579721102
Job Classification
Full Time
Job Type
Regular
Company Ref #
435079200
Experience
Mid-Career (2 - 15 years)
Education
Bachelors Degree

JOB DESCRIPTION

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Purpose and Passion * Comprehensive Benefits * Life-Work Integration * Community * Career Growth

At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we re solving some of the most important healthcare industry challenges. Together, we re one global team committed to making a difference in people s lives around the world. This is a place where you can find a career with meaningful purpose improving lives through your life s work.



ABOUT THE ROLE:

The Customer Engagement Specialist leads the tactical efforts of a world-class Pathology implementation team centered on exceeding customer expectations. Specifically, the CES is responsible for supporting the transition, integration, and go-live process for new pathology customers. The CES works directly with the customer managing all aspects of the customer onboarding process, coordinating resources as needed to support a successful engagement. Our mission is to exceed expectations and, in doing so, grow our business.



YOUR RESPONSIBILITIES INCLUDE:

* Work onsite and remotely in collaboration with customers, Sales, Pathology IT, and other associated business partners to successfully onboard new Pathology customers

* Train new Pathology customers on Boston Scientific pathology procedures and processes to ensure a successful transition and enduring customer relationship

* Lead projects to transition customers from one pathology model to another, particularly the TC-PC model

* Travel 50%-70% of the time to work onsite with customers

* Support the coordination and management of resources between customer, Pathology IT, and 3rd party vendors to aid in ERW or EMR integration

* Lead efforts to adapt or create customer engagement and onboarding tools as needed

* Develop a strong partnership with the sales team to identify opportunities for enhanced customer service and increased business

* Conduct special projects and other duties as assigned

* Meet and exceed departmental expectations of quality and productivity



What we re looking for:

Qualifications:

* Effective presentation skills for training new Pathology customers on procedures and processes ensuring successful transitions and enduring customer relationships

* Track record of successful customer-focused project implementations

* Extensive experience working directly with customers to transition from one pathology model to another, including Global, TC-PC, and Client Bill models

* Strong analytical and critical thinking skills

* Pro-active and customer-focused approach to problem-solving

* Ability to prioritize workflow in order to manage multiple tasks

* Ability to travel 50-70% of the time

* Ability to build and maintain effective, win-win relationships at multiple levels within the organization

* Effective business writing skills for creating reports to be shared and presented internally and with customers

* Technical experience with business software tools such as a CRM system, and MS Office Products including Excel, Word, and PowerPoint

* Track record of exceptional customer service

* 3+ years experience working directly with external customers to implement and support services

* 3+ years of project management experience

* Bachelor s Degree



About us

As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you re looking to truly make a difference to people both around the world and around the corner, there s no better place to make it happen.

Boston Scientific is an Equal Opportunity Employer



Requisition ID: 373966



Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta
Job Segment: Medical, Pathology, Medical Technology, CRM, Project Manager, Healthcare, Technology