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Customer Servcie Representative Team Lead-1st Shift 10/11/2017

UTi Worldwide Inc. Aurora, IL

Location
Aurora, IL
AJE Ref #
579730912
Job Classification
Full Time
Job Type
Regular
Company Ref #
OPE-17-00064
Experience
Entry Level (0 - 2 years)
Education
High School Diploma or GED

JOB DESCRIPTION

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Description
SUMMARY

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Labor and Training Management:
* Reports inconsistencies or problems to Supervisor or Operations Manager
* Manages order flow to ensure daily requirements are fulfilled
* Coordinates special warehouse projects
* Key resource for personnel needing assistance
* Responsible for locking and securing the facility as scheduled or required
* Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
* Will mentor and train new and existing associates in specific distribution activities to help achieve established customer demands
* Will train new and existing associates on current Standard Operating Procedures, which includes but is not limited to: shipping, receiving, picking, and/or quality control documentation
* Will assist in forklift operation and certification for new and existing associates
* Direct the operations of the CSR team to achieve prescribed objectives.
* Assist associates and temporary labor in the completion of productivity sheets and accurate capture of production and payroll hours.
* Assist Supervisor in maintaining the level of employees consistent with a productive workforce.
* Participate in establishing work schedules.
* Ensure that the schedules are correctly implemented and that jobs are assigned effectively and completed properly.
* Assist the Supervisor in ensuring that all associates handle product according to all prescribed quality procedures and guidelines.
*
Customer Service
* Respond to all requests (internal and external) in a courteous, professional, and timely manner
* Coordinate all inbound and outbound activity for assigned accounts
* Process and input all customer orders.
* Running and printing shipments from WMS.
* Run stock reports to check for product availability.
* Generate all related paperwork and necessary information required for customer work orders
* Checking all orders for special requests
* Expediting any order as necessary, trace orders as required and notify customer of any act

Position Requirements
MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience
* Must have a High school diploma or general education degree (GED).
* 1 year experience in Customer Service related capacity

Certificates, Licenses, Registrations or Professional Designations
* N/A

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills
* Intermediate computer skills
* Proficient with MS Office Applications
* WMS functions

Language Skills
* English (reading, writing, verbal)
* Business writing proficiency

Mathematical Skills
* Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.

Other
* Strong attention to detail accuracy and accomplish job task in a timely manner.
* Ability to perform duties with minimal supervision or guidance
* Ability to multi-task
* Effective communication skills
* Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work environment.

PREFERRED QUALIFICATIONS

* 1-3 years warehouse/logistics support experience
* 2-3 year experience in Customer Service related capacity

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to sit/stand for up to 8 hours.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience
* Must have a High school diploma or general education degree (GED).
* 1 year experience in Customer Service related capacity

Certificates, Licenses, Registrations or Professional Designations
* N/A

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills
* Intermediate computer skills
* Proficient with MS Office Applications
* WMS functions

Language Skills
* English (reading, writing, verbal)
* Business writing proficiency

Mathematical Skills
* Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.

Other
* Strong attention to detail accuracy and accomplish job task in a timely manner.
* Ability to perform duties with minimal supervision or guidance
* Ability to multi-task
* Effective communication skills
* Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work environment.

PREFERRED QUALIFICATIONS

* 1 year customer invoicing experience
* 2-3 years customer service experience
*

Close Date


EOE Statement
It is the policy of the Company to afford equal opportunity to all employees and applicants for employment without regard to age, race, religion, color, creed, ancestry, sexual orientation, sex, gender identity, national origin, marital status, veteran status, liability for military service, or any other factor prohibited by applicable federal, state or local law.

Category
Operations

Post Internal Days
0

Number of Openings
1

This position is currently accepting applications.

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