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Customer Service Rep (hourly)

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POST DATE 9/19/2017
END DATE 1/11/2018

American Residential Services Tinton Falls, NJ

Location
Tinton Falls, NJ
AJE Ref #
579557105
Job Classification
Full Time
Job Type
Regular
Company Ref #
J3L2F16S0WRZSPL24R8
Experience
Entry Level (0 - 2 years)

JOB DESCRIPTION

JOB DESCRIPTION

Company: A.J. Perri

Description:
AJ Perrri, leader in residential HVAC and plumbing services is seeking Customer Service Representatives. The qualified candidate must have the ability to work in a fast paced environment while being self motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and receptive to constant coaching and feedback. The candidate will have experience gathering customer information and inputting the information in the computer.

This position requires evenings and weekends. Service industry experience highly preferred!


In addition to a great work environment the company provides a full range of benefits including:

Medical/Dental/Vision Insurances

Basic & Optional Life Insurance

Paid PTO and Holidays

401(k) Retirement Plan

Employee Assistance Program

Health-Care Flex Accounts

Short- & Long-Term Disability

JOB REQUIREMENTS

Requirements:


* Schedule appointments for customers requesting service.

* Answer customer calls in a busy office environment.

* Enter customer data in the computer.

* Handle all customers in a professional manner.

* Provide timely response and feedback to the customer regarding customer questions.

* Forward calls, as appropriate, to other members of staff in other departments.

* Make outbound calls to customers to schedule appointments for their maintenance agreement.

Pre-employment drug testing and background checks required.


ARS-RESCUE ROOTER IS AN EQUAL OPPORTUNITY EMPLOYER AA/EOE/M/F/V/D. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, ARS-RESCUE ROOTER MAY PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE AND CURRENT EMPLOYEES TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.