Customer Service Representative

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POST DATE 9/16/2017
END DATE 11/18/2017

Labor Ready Baltimore, MD

Baltimore, MD
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Pay Range : Starts at $12.00/hr.

Shift : Shift:

PeopleReady is connecting people and work

We believe in creating limitless possibilities for employees, workers and customers. We are guided by our values: Be passionate, be accountable, be optimistic, be respectful and be true.

PeopleReady brings together three staffing companies Labor Ready, Spartan Staffing and CLP under one company, providing customers and associates access to the full range of services, expertise and opportunities we provide, all in one place. We put thousands of hardworking people to work in businesses across North America. There s a place for you here. PeopleReady is a wholly owned subsidiary of TrueBlue, Inc. (NYSE: TBI), a leading provider of specialized workforce solutions including staffing, large volume on-site workforce management, and recruitment process outsourcing.

As a PeopleReady employee you can:

* Make a difference in other peoples' lives.

* Be part of a dynamic and diverse team.

* Be recognized for your contributions.

* Grow and develop personally and professionally.

What you ll do as the Customer Service Representative:

This Customer Service Representative will focus on Hospitality/Events customers in Baltimore

* Act as a goodwill ambassador to our clients and our temporary associates.

* Build business relationships with customers and temporary associates while providing excellent customer service.

* Call customers to generate repeat sales and/or set sales appointments.

* Deliver marketing materials to potential clients.

* Assist new applicants with the employment process, answer questions and qualify potential temporary associates for eligibility to work.

* Assist with dispatch by preparing work tickets, distributing safety equipment, selecting associates for job assignments, and directing them to the job site location.

* Occasionally, drive temporary associates to and from job sites (mileage compensated).

* Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits.

* Follow up with customers on outstanding invoices.

* Assist in temporary associate payout and process payroll from completed work tickets.

What you bring to the table:

* Customer Service attitude with the ability to work with a team and unsupervised.

* 2 years customer service experience and/or recent education or military experience.

* 1 to 2 years appointment setting, retail sales, B2B sales and/or telemarketing experience a plus.

* Highest commitment to quality customer service.

* Excellent communication skills, both written and verbal.

* Ability to multi-task and work in a fast paced environment.

* Strong computer skills; Ability to learn and work with new programs.

* High school diploma or GED required; One year of college or technical training preferred.

* Must have valid driver's license and a car that can be used for work.

* Bilingual language skills a plus.

PeopleReady provides an excellent benefits package, which includes: 401(k), Employee Stock Purchase Program, Tuition Reimbursement and comprehensive Health and Welfare coverage including Medical/Dental/Vision and prescription drug benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.