Customer Service Representative - Western 9/18/2017

Rentokil Anaheim, CA

Company
Rentokil
Job Classification
Full Time
Company Ref #
J3L7LR5Z495GYMD133X
Location
Anaheim, CA
Job Type
Regular
AJE Ref #
579552954

JOB DESCRIPTION

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Be the first contact to help resolve customers pest concerns. Our Customer Service Representatives arecourteous, knowledgeable and empathetic to the callersanxietiesover pests in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.



We prefer to hire representatives with at least 3-5 years of telephone customer service experience and provide a full training program with a clear and achievable Career Advancement path.



Responsibilities We expect our Customer Service Representatives to:





* Maintain good customer relations both on the phone and in person

* Gather information from customers to help identify and solve problems

* Confirm, schedule and re-schedule services for the customer

* Set sales appointments for new customers

* Answer billing questions

* Manage inbound customer contacts via chat and email

* Complete general clerical duties as assigned

* Work as a team with Serviceand Sales

* Sell the value of our services and suggest upgrades to service

* Smile while talking on the phone



Additional Information Successful Customer Service Representatives will:



* Have excellent listening and communication skills

* Have a pleasant phone voice and ability to clearly speak and be understood on the phone

* Be comfortable using Email, Word, Excel while using proper sentence structure, grammar, and punctuation



* Demonstrate mulit-task skills to enter accurate dataand type while speaking with customers

* Have the ability to type 45 WPM

* Remain calm and ableto work under pressure when busy and help otherteam members

* Self manage daily tasks and workload

* Show a high level of personal organizational skills

* Balance customer demands with Service and Sales team requests



We are Proudly an Equal Opportunity Employer!

EOE AA M/F/Vet/Disability



Link to Federal employment poster:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Pay Transparency Nondiscrimination Provision

https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf