Customer Service Representative - Western
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POST DATE 9/18/2017
END DATE 11/25/2017
JOB DESCRIPTIONBe the first contact to help resolve customers pest concerns. Our Customer Service Representatives arecourteous, knowledgeable and empathetic to the callersanxietiesover pests in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.
We prefer to hire representatives with at least 3-5 years of telephone customer service experience and provide a full training program with a clear and achievable Career Advancement path.
Responsibilities We expect our Customer Service Representatives to:
* Maintain good customer relations both on the phone and in person
* Gather information from customers to help identify and solve problems
* Confirm, schedule and re-schedule services for the customer
* Set sales appointments for new customers
* Answer billing questions
* Manage inbound customer contacts via chat and email
* Complete general clerical duties as assigned
* Work as a team with Serviceand Sales
* Sell the value of our services and suggest upgrades to service
* Smile while talking on the phone
Additional Information Successful Customer Service Representatives will:
* Have excellent listening and communication skills
* Have a pleasant phone voice and ability to clearly speak and be understood on the phone
* Be comfortable using Email, Word, Excel while using proper sentence structure, grammar, and punctuation
* Demonstrate mulit-task skills to enter accurate dataand type while speaking with customers
* Have the ability to type 45 WPM
* Remain calm and ableto work under pressure when busy and help otherteam members
* Self manage daily tasks and workload
* Show a high level of personal organizational skills
* Balance customer demands with Service and Sales team requests
We are Proudly an Equal Opportunity Employer!
EOE AA M/F/Vet/Disability
Link to Federal employment poster:
Pay Transparency Nondiscrimination Provision