Customer Service Representative - Western

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POST DATE 9/18/2017
END DATE 11/25/2017

Rentokil Anaheim, CA

Anaheim, CA
AJE Ref #
Job Classification
Full Time
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Be the first contact to help resolve customers pest concerns. Our Customer Service Representatives arecourteous, knowledgeable and empathetic to the callersanxietiesover pests in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.

We prefer to hire representatives with at least 3-5 years of telephone customer service experience and provide a full training program with a clear and achievable Career Advancement path.

Responsibilities We expect our Customer Service Representatives to:

* Maintain good customer relations both on the phone and in person

* Gather information from customers to help identify and solve problems

* Confirm, schedule and re-schedule services for the customer

* Set sales appointments for new customers

* Answer billing questions

* Manage inbound customer contacts via chat and email

* Complete general clerical duties as assigned

* Work as a team with Serviceand Sales

* Sell the value of our services and suggest upgrades to service

* Smile while talking on the phone

Additional Information Successful Customer Service Representatives will:

* Have excellent listening and communication skills

* Have a pleasant phone voice and ability to clearly speak and be understood on the phone

* Be comfortable using Email, Word, Excel while using proper sentence structure, grammar, and punctuation

* Demonstrate mulit-task skills to enter accurate dataand type while speaking with customers

* Have the ability to type 45 WPM

* Remain calm and ableto work under pressure when busy and help otherteam members

* Self manage daily tasks and workload

* Show a high level of personal organizational skills

* Balance customer demands with Service and Sales team requests

We are Proudly an Equal Opportunity Employer!

EOE AA M/F/Vet/Disability

Link to Federal employment poster:

Pay Transparency Nondiscrimination Provision