Data Acquisition Coordinator

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POST DATE 10/10/2017
END DATE 12/10/2017

First American Santa Ana, CA

Location
Santa Ana, CA
AJE Ref #
579719796
Job Classification
Full Time
Job Type
Regular
Company Ref #
R001246
Experience
Mid-Career (2 - 15 years)
Education
High School Diploma or GED

JOB DESCRIPTION

COMPANY SUMMARY

Data Tree LLC is the nation's leading provider of property information and online recorded public land records. We offer billions of imaged documents along with innovative, comprehensive post closing and servicing solutions, including document retrieval, data delivery, lien release and assignment preparation, and document management services. Data Tree is a member of the First American Financial Corporation family of companies that was named one of FORTUNE's 100 Best Companies to Work For in 2016 and 2017. For more information, please visit www.datatree.com.

JOB SUMMARY

ESSENTIAL FUNCTIONS

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Must be detailed and customer service oriented. Communicate with customers, vendors, County Recorder offices and various business units, via telephone, email and website to procure data and status.
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Work with third party companies and County offices to inquire on source/data and negotiate the acquisition of source/data.

Work with onshore and offshore operations team to track and troubleshoot high volumes of document image production.
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Process and provide feedback/results on data requests from other Departments
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Ability to maintain and publish detailed reports.
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Process and provide feedback/results on data requests from other Departments or customers
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Capture and maintain comprehensive documentation on existing and procured data, including but not limited to: contact info, price, existing legal restrictions
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Maintain detailed Communications between onshore and offshore partners to ensure timely processing of customer requests

SUPERVISION RECEIVED OR EXTENDED

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Works under supervision of manager and more experienced team members. Must be able to work independently with limited supervision.
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Actively contributes to the results of a team and works towards achieving team goals and objectives

KNOWLEDGE AND SKILLS/TECHNOLOGY USED

* Requires a high degree of technical aptitude and proficiency with MS Office, MS Excel, Word, Outlook, and Share Point.

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Basic computer and network operations required, including FTP (file transfer protocol). Experience with Citrix and Remote Desktop a plus.
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Must have excellent written and verbal communication skills
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Requires a detail oriented, highly motivated, self-starter with strong organizational and office oriented skills who can handle multiple priorities
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Must be able to independently manage many different tasks which may be assigned by different individuals and develop solutions as challenges arise
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Ability to complete projects accurately and timely
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Must be proactive and have a process improvement focus

TYPICAL EDUCATION

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High School Diploma or equivalent required * Some College preferred

TYPICAL RANGE OF EXPERIENCE

* 2-4 years directly related title, mortgage, real estate, public record experience with an emphasis on recorded documents, deeds of trust, images

* Direct hands on experience utilizing both telephone and e-mail to procure data or other information

* MS Office skills essential.

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

First American invests in its employee s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers..