Director, Technical Program Management, Marketing Cloud
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POST DATE 10/10/2017
END DATE 12/16/2017
San Francisco, CA
JOB DESCRIPTIONPost Date:
The Technical Program Management team works across our Cloud Business Units driving operations and programs that deliver innovative, enterprise cloud solutions for our customers.
* Build: The operational backbone for your Cloud Business Unit; drive the organization and cadence of work for every release and planning cycle.
* Lead: Functional and technical delivery of team-, org-, and company-wide initiatives from Idea-to-Customer. Be the "Go To" in leadership, transparency, and visibility for the entire Technology & Products organization.
* Drive: 100+ people across multiple teams.
* See: Around corners and anticipate risks. Find and resolve the issues before they become blockers.
* Partner: For successful relationships with diverse technical & non-technical roles spanning all organizational levels.
* Manage: The resource allocation and team optimization required for effective product delivery. Apply your Agile Development domain knowledge to push & pull the right optimization levers whenever needed.
* Influence: A diverse set of stakeholders with your excellent relationships, commitment to driving good decisions and deep domain expertise in SaaS product development and Enterprise software.
* Innovate: And contribute to the evolution of our Agile Development methodology and the Program Management function at Salesforce.
* Be: A thought leader within the organization, someone who can help advance our Product & Technology strategy globally, and challenge others in the organization to change.
* Execute the Cloud BU's release plan and represent the Cloud's priorities and business requirements to groups such as: other Clouds, Release Management, Infrastructure, Legal & Patents, and Customer Success.
* Partner with your Cloud GM and leadership team to develop and drive strategy.
* Own and manage executive level meetings and planning activities.
* Prepare Cloud leadership for Salesforce senior executive planning reviews.
* Support your Cloud's SCRUM teams by ensuring alignment, driving to dates, and running Sprint Reviews.
* Identify and drive special projects within your Cloud, across Clouds, and for Salesforce.
* Your deliverables: release plans, headcount management, scope of work and backlogs, inter-cloud dependencies, release-cycle execution, key meeting and forums management, removing all obstacles and driving all issues to resolution.
REQUIRED SKILLS, EXPERIENCE & QUALITIES:
* 8-10 years of Enterprise Software program management experience on progressively more complex and simultaneous programs.
* BS or MS in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems, or equivalent work experience. MBA preferred.
* Excellent track record and at least 3 years of successfully implementing and managing SaaS product development programs; keen understanding of the SaaS business model and its product development lifecycle.
* Thorough understanding of web technology, infrastructure processes, and product lifecycle; ability to adjust and apply this knowledge in a dynamic environment using Agile methodologies.
* Demonstrated domain expertise in synthesizing broad span of data and inputs and distilling into essential priorities and succinct executive action plans.
* Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
* Deep appreciation for the Customer mindset. Proven ability to think Customer-first; successful track record in building strategies and solutions to meet Customer needs.
* Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
* Energetic self-starter passionate about professional integrity and excellence with a positive attitude and contagious enthusiasm.
* Ability to thrive in a dynamic, fast-paced, environment where you must take on multiple responsibilities and do what it takes to get things done.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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