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Driver 9/19/2017

Stanley Black & Decker Carrollton, TX

Company
Stanley Black & Decker
Job Classification
Full Time
Company Ref #
47172BR
Location
Carrollton, TX
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
High School Diploma or GED
AJE Ref #
579560192

JOB DESCRIPTION

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Job Description
Title: Van Driver/Customer Service Representative
Reports To: Service Operations Manager
Potential Next Assignments: Field Service Coordinator

Job Summary
Van drivers pull, load and deliver goods to customers in a timely, safe and efficient manner on a daily basis. The positions will assume the duties of the Customer Service Representative during delivery down time.

Requirements


* Must have a valid driver s license and a clean driving record

* Must have a high school diploma or GED equivalent

* Must be a hard worker with a great work ethic

* Must be able to demonstrate superior customer service and salesmanship

* Must have the ability to read and comprehend operations system procedures and computer reports

* Must be able to perform simple mathematical calculations

* Must be able to conduct business in a respectful manner and maintain appropriate conduct in and out of the service center environment when representing Stanley Black & Decker

* Must be able to adhere to the company s dress code at all times

* Must be able to learn our products, their applications, care and proper maintenance as well as become well versed in our discounts, pricing policies, product prices and product programs

* Must be able to adhere to the company s service policies at all times

* Able to sit, stand, bend, walk, climb, and remain in static positions for duration of shift.

* Able to lift five to seventy-five pounds (5-75 lbs.), with or without assistance, frequently.


Duties & Responsibilities

Shipping & Receiving:


* Primary responsibilities are to pick-up and deliver tools to our customers;

* Schedules incoming product repairs and provide information to customers on availability of product and of product service, including prices, delivery dates, etc.;

* Responsible for verifying accurate and timely deliveries to each customer;

* Responsible for obtaining and tracking delivery receipt confirmations for each assigned delivery;

* Responsible for loading and unloading deliveries from the van;


Customer Service:


* During unproductive hours this position will assume the roles of a Customer Service Representative;

* Attracts potential customers by answering product and service questions; suggesting information about other products and services;

* Administers pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders;

* Services customers on product use and care;

* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;

Safe Work Practices:


* Follows all safety precautions and policies according to SB&D guidelines;

* Responsible to inform Service Operations Manager of routine maintenance needed;

* Inspecting the vehicle and parts to ensure safety on the road daily at start of shift and end of shift;


Administrative Duties:


* Responsible for all clerical duties in the service center as well as customer orders and point-of-sales;

* Uses the POS terminal to process all sale and non-sale transactions;

* As operational needs change, duties and responsibilities of this position will be subject to change and/or develop per management review;

* Prepares product or service reports by collecting and analyzing customer information;

* Other duties as assigned by Manager;

EEO Statement
All qualified applicants to Stanley Black & Decker will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, veteran's status, age, disability or any other characteristic protected by law.