eCommerce Platform Support Analyst
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POST DATE 8/31/2016
END DATE 2/3/2017
JOB DESCRIPTIONOur customer has asked us to identify an eCommerce Platform Support Analyst for a 24 month project located in Dallas, TX.
What is the project about, what will the selected candidate be doing and what is the outcome our customer expects?
The eCommerce Platform Support Analyst will be responsible to provide support to customers who have questions about online store, platform usage or have orders that need special attention. Additional support for the client's internal business units with special requests and to the eCommerce team during the testing of new store/platform releases and in the improvement of back office processes.
As the usage of the online store continues to grow, it is critical that we have the necessary back office resources and process in place to provide best in class support to customers to ensure that products are easy to order and that shipments get delivered accurately and in a timely manner.
Review and disposition of problem orders submitted by fulfillment vendors
Managing the approval of End Use Certifications EUCs
Approving sample and paid orders for the Americas, Canada, and Japan
Setup and maintenance of TI store coupons and gift certificates
Assisting with TI store product sample and buy configuration
Working level 2 support requests submitted by TI's customer service teams WW
Resolving problems with orders having import issues in customs
Mapping of myTI email domains to TI store customer segments
Working extensively with the following systems: the TI store Admin Tool, SAP, TI.com Product folders, EMSG, STARS
Executing test scripts used in validating TI store enhancements and releases
Understand and resolve eCommerce business and system issues
Connecting resources across organizations to fix critical problems
Collaborating in the development of new TI store functionalities
Champion changes to key support processes.
What is required to be successful in this opportunity?
3+ years administrative experience, knowledge of Microsoft office products and good communication skills
Customer service, call center, and/or training experience a plus
Proactive work style with a strong work ethic, be a self-starter, have demonstrated ability to multi-task and work well under pressure with a positive and team-centered attitude.
Applicants must be at least 18 years or older, must be willing to take a drug test and background check (and pass) as part of the selection process and must have legal authorization to work in the United States.