Express Service Technician, Auto - Hot Springs, AR
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POST DATE 10/10/2017
END DATE 12/11/2017
Sears, Roebuck and Co.
Hot Springs, AR
JOB DESCRIPTIONIf you are looking to become part of an auto center that really values your skills and ability to provide quality service, consider joining the sears auto center team . Now is the perfect time to join as we are going through an exciting transformation of our business!! The Express Service Technician is responsible for the successful tire, battery, and oil installation to customer vehicles following all automotive processes and procedures. This position interacts daily with customers, Customer Service Adviser, other technicians, and the Auto Center Manager.
Participates actively with team servicing of every customer vehicle to ensure fast, expert service
Dedicates work time to providing excellent customer service
Promotes teamwork to deliver times and accurate customer care during all operating hours
Demonstrates a sense of responsive urgency to every customer no matter what service is required
Uses the Quality Service Evaluation (QSE) form to understand customer service adviser's and customer service manager's instructions
Fulfills the customer's needs the first time, every time
Communicates with Auto Center Manager, Customer Service Adviser and other Technicians to meet Sears Automotive time standards and to exceed customer requirements.
Adheres strictly to Sears Automotive Dress Code standards
Protects customer's vehicle with floor mats, seat/steering wheel covers and, if necessary, fender covers
Racks vehicle safely following Sears Automotive training
Performs Multi Point Inspection (MPI) visual inspections and communicate with customer service manager and/or customer service adviser within 10 minutes
Maintains back shop cleanliness and equipment calibration to Sears Automotive standards
Thanks customer, expressing appreciation for the business
Performs miscellaneous duties as assigned
Valid Drivers License
Successful completion of Sears Automotive Express Technician core curriculum
Commitment to safety: Use of appropriate personal protective equipment, back belt, safety glasses and safety shoes at all times
Maintenance of individual productivity as defined by the business sales per hour standard
Ability to stand and walk for prolonged periods of time
Ability to lift up to 50 pounds
Extended workdays of up to 10 hours, weekends and nights as necessary
Ability to handle stressful situations and work in a fast-paced environment
Ability to read and utilize reports
Extensive spoken communication for customer and associate relationship skills
Must have a valid driver's license
Speed and expertise when installing tires and batteries
Commitment to teamwork and mentoring others
Education Requirements: HS Graduate or Equivalent
License/Certificate Required: Yes
Driver's License Required: Yes
Age Requirement: 18+
Job Function: Automotive
Payroll Location: 06897: Sears Auto Center
Sears Req Type: Hourly
Equal Opportunity Employer / Disability / Vet.