Field Monitor 10/11/2017
JOB DESCRIPTIONAPPLY POSITION SUMMARY
The Field Monitor is responsible for ensuring transportation providers who contract with LogistiCare meet and exceed the compliance requirements contained in our contract. This includes monitoring drivers and attendants participation in and compliance with Passenger Assistance, Sensitivity & Safety, Defensive Driving, and any other requirements of the LogistiCare Safe Driver Program. He/she will perform random and/or assigned field investigations, and files reports on each investigation using appropriate reporting form ensuring each provider's adherence to contract requirements, service quality at the particular facility, and the continued appropriateness of LogistiCare's assigned level of service for trips to the facility. The Field Monitor also performs vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State and Local regulatory standards.
Maintains train-the-trainer certification for both Passenger Assistance, Sensitivity & Safety and Defensive Driving
Randomly attends scheduled training sessions being conducted by third party trainers to ensure trainers are maintaining the CTAA/NSC instructional standard. If it is determined that a trainer is not meeting the desired goals of the CTAA/NSC training programs, the Safety Director will be notified and will take appropriate action. Provides oversight of driver and attendants participation in and compliance with LogistiCare's prescribed training curriculum as outlined in the Safe Driver Program
Performing vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State and Local
Performs scheduled and random visits (local travel) to healthcare facilities and contracted transportation providers to
verify level of service and provider adherence to contract standards
Schedules field work in cooperation with the Director of Operations and Regional Manager to include planning and
documenting, work schedule and providing follow up reports to management on a regular basis
Investigates quality of transportation provider's on-time performance, driver's adherence to service requirements and
alteration(s) to rider's level of service and/or scheduling requirements
Focuses investigations on appropriate assignment of level of service by LogistiCare and/or facility for potential fraud
and abuse based on available billing and trip data
Performs other duties as assigned
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative
RelationshipBuilding - Ability to effectively build relationships with customers and co-workers
Time Management - Ability to utilize the available time to organize and complete work within given deadlines
High School Graduate or General Education Degree (GED)
Transportation and/or vehicle maintenance experience is a plus
Prior audit experience and/or knowledge of Medicaid guidelines a plus
SKILLS & ABILITIES
Valid/current driver's license and a clean driving record
Basic knowledge of assigned state along with ability to read and follow maps
Ability to follow complex instructions
Must be flexible to work a variety of work schedules/hours
Must be willing and able to travel locally 75%+ within assigned state
Ability to work independently with minimal supervision
Must be self-motivated and possess superior time management skills
Proficient in Microsoft Word, Excel and Outlook
Ability to accurately type 35+ corrected words per
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms and lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Approximately 25% of work time is conducted in an office setting and approximately 75% of work time involves extensive travel
The noise level in the primary work environment is usually loud.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled