Field Service Engineer
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POST DATE 10/12/2017
END DATE 2/18/2018
To drive forward the Service Business in the region
through the provision of a premium level of
service and support to customers.
Provide service and technical support within the region
for specific product lines.
Ensure job lists are kept up-to-date and preventative
maintenance is performed in a timely
and efficient manner.
Monitor and maintain high levels of customer
satisfaction and take the lead in resolving
customer issues on a local level.
Ensure all documentation relating to a job is
completed on time and then forwarded to the
appropriate members of the customer care team.
Assist in managing the local service parts inventory
and liaise regularly with Customer Care
Representatives to stay abreast of issues in order to
raise Service Alerts when appropriate.
Promote whenever possible the availability of
PerkinElmer Service contracts and pass on
leads to the Sales Manager Service Contracts &
Products or Service Contracts
Support the end of life instrument policy by
providing customers with technical advice on
renewing or upgrading their ageing instrument.
Work closely with the regional sales team to provide
high standards of customer excellence.
DECISION MAKING AUTHORITY/DELEGATIONS:
Authority to order service parts
Establish processes for continuous improvement
Strategy for dealing with customer complaints
Relevant tertiary qualification or equivalent
Experience working in the field as a Service Engineer
or similar technical field
A sound knowledge of industry expectations and product
A high level of computer literacy
Restricted Electrical Licence would be advantageous
Key capabilities expected for the job
Ability to effectively manage time and priorities
Aptitude to learn new systems and retain technical
Commitment to customer excellence principles
Demonstrated ethics and integrity
Ability to manage others
Commitment to continuous improvement principles
Excellent communication skills including the ability
to articulate and transfer information.