Groundskeeper - Overnight Shift 10/12/2017

Highgate Hotels, LP Key West, FL

Key West, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED





The Overnight Grounds Person is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers property specific, etc.).


* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be able to work the overnight shift.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to cross-train in other hotel related areas.

* Must be able to maintain confidentiality of information.

Fundamental Requirements:

* Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

* Practice safe work habits to ensure safety to guests, fellow employees and self.

* Clean the public areas according to hotel standards.

* Clean and upkeep the bar areas.

* Clean and maintain the hotel grounds.

* Handle items for "Lost and Found" according to hotel standards.

* At the end of the shift, turn in all keys and assignment sheets to the Engineering.

* Have knowledge of and assist in all emergency procedures.

* Maintain hotel equipment in proper working order.

* Maintain storage of hotel equipment in proper area.

* Complete special projects as assigned by the Engineering Management Team.

* Ensure overall guest satisfaction.


Education & Experience:

* High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical requirements:

* Flexible and long hours sometimes required.

* Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.

* Ability to stand during entire shift.