Helpdesk Technician 9/17/2017
Calithera Biosciences, Inc.
South San Francisco, CA
JOB DESCRIPTIONAPPLY The position will involve providing hands-on hardware and software support for servers, computers, print devices, peripherals, and other IT-related equipment. The candidate selected must be a self-starter, able to work and learn independently and have an ability to effectively work with technical and non-technical staff.
Duties and Responsibilities:
Deliver the highest level of customer service in a collaborative and distributed environment with a focus on helping people resolve issues as the first point of contact in our helpdesk.
Update, maintain, and dispatch tickets routed to our ticketing system.
Onboard new employees, from setting up accounts, equipment procurement and equipment hand-off.
Installation, configuration and maintenance of laptops, network devices, printers, VoIP phone system and other office equipment.
Track hardware and software inventory.
Continuous review of business and IT processes, technologies, deployments and make recommendations for improvements.
Document and train users on IT systems and standard methodologies.
Provide A/V support.
Coordinate with external vendors to service or repair equipment.
Patch management on corporate infrastructure.