Assistant Director of User Services

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POST DATE 8/19/2016
END DATE 10/16/2016

DiversityWorking MA

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Reporting to the Director of User Services, the Assistant Director of User Services is responsible for overseeing the frontline technical support provided to UMass Amherst IT's campus-wide customer base for mission critical campus enterprise network services. The Assistant Director of User Services directly supervises the User Services staff and works to ensure professional and reliable delivery of technical support to clients. In addition, works cooperatively with other UMass Amherst IT staff, constituents from across campus, Five Colleges and the University system, in determining appropriate strategies for providing mission critical client support. The Assistant Director of User Services develops an annual budget for services, student personnel, software and equipment for the User Services area. UMass Amherst is one of the major public research universities in America. Nestled in idyllic Amherst, Massachusetts, the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. Amherst, situated in the lovely Pioneer Valley, was rated the #1 college town in America by US News and World Report. UMass Amherst IT is a dynamic and exciting organization with a mandate for continuous improvement. If you are an enthusiastic and innovative individual, we invite you to apply. For full position announcement including qualifications, and to apply online, please visit:
// Include letter of application, resume, and the names, titles, and telephone numbers of at least three current references. Apply by August 26, 2016, for priority consideration; however, applications will be accepted until the position is filled. The University of Massachusetts Amherst is an Affirmative Action/Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities and encourages applications from these and other protected group members. .