Inbound Existing Customer Inside Sales Representative
Job Description United States-Florida-Jacksonville Inbound Existing Customer Inside Sales Representative Job Number:
1611667 Description About ADT:
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse interactive home and business solutions, and health services, meet a range of customer needs for today's active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations. More information is available at www.adt.com. Position Summary :
Receives telephone calls through multiple marketing channels regarding ancillary sales products (ADT Home Health Security and Add-Ons) and successfully positions interested callers for a consultation with a Sales Representative or closes the sale and sets an installation appointment within the parameters of the program. Provide resolution and close sales by working pre-qualified prospects through critical selling path of gathering information, determining needs and scheduling installation appointments. Make outgoing follow-up telephone calls to undecided leads and outbound calls to leads that are received via the Internet and business reply cards. Ensure customer satisfaction by determining customer needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc. Provide prospect information in a timely and efficient manner. Provide specific package and promotion details for members of ADT Affinity Partnerships. Qualifications Education/Certification:
High school diploma or equivalent. Experience:
Minimum 1 year of NSC Residential Sales Rep I experience or equivalent ADT sales experience. Skills:
Good communication skills. Strong verbal skills. Excellent listening skills. Positive interpersonal skills. 20 wpm accurate typing. ADT specific product knowledge. ADT Security Services is an equal opportunity employer. Want to learn more about ADT? Visit us online at jobsatadt.com or on facebook. .