Mgr Project Management 2

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking MD

Company
DiversityWorking
Job Classification
Full Time
Company Ref #
7283841
AJE Ref #
576149817
Location
MD
Job Type
Regular

JOB DESCRIPTION

APPLY
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* Mgr Project Management 2
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* Requisition ID:
16019519
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* Location\(s\):
United States\-Maryland\-Woodlawn
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* US Citizenship Required for this Position:
No
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* Relocation Assistance:
No relocation assistance available
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* Travel:
Yes, 10 % of the Time
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* Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management\. Reviews status of projects and budgets; manages schedules and prepares status reports\. Assesses project issues and develops resolutions to meet productivity, quality, and client\-satisfaction goals and objectives\. Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients\.Are you interested in the opportunity to work for an industry\-leading company whose work with cutting\-edge technology is driven by something human:
the lives our technology protects? If so, Northrop Grumman may be the place for you\.Put your years of experience into a future of excellence\. Northrop Grumman Technology Services sector is seeking an Operations Support Coordination Manager to join our team of qualified and diverse individuals\. This position will be located in Woodlawn, MD\.When you join Northrop Grumman, you'll have the opportunity to connect with coworkers in an environment that's uniquely caring, diverse, and respectful\. Employees share experiences, insights, perspectives, and creative solutions with some of the best minds in the industry\. We collaborate through integrated product teams, cross\-functional teams, and employee resource groups, while thriving through the support of training and development, mentors and every day coaching, along with extensive health and work/life benefits\. We're committed to our employees' professional and personal development and success\.Northrop Grumman recruits top talent with traditional and non\-traditional backgrounds in order to ensure our team is united, connected, skilled, focused and innovative\. An inclusive workplace of people with diverse backgrounds, experiences, and perspectives is the key to our performance\. At Northrop Grumman, we want our employees to bring their whole self to work\. All your different sides are welcome here, as we believe they make our team, our products and our services, that much better\.Roles and Responsibilities:
The qualified applicant will serveas the Operations Support Coordination Manager under the Innovation Sites Business Operations Support Center \(IBOSC\) programand will focus in the areas of leadership, people management and development, resource allocation \(headcount, staffing plans and resource assignment\) serving multiple projects within the larger program\. The candidate will develop mechanisms for monitoring project progress and for intervention and problem solving with project leads, line managers, and clients\. Will oversee and manage the customer relationship and customer satisfaction aspects of ongoing projects and serves as liaison between program management, the individual project leads and line management\. Reviews status of projects, assesses project issues and risks and develops resolutions to meet productivity, quality, and client\-satisfaction goals and objectives\. The successful candidate will support the Program Managerwith operational decisions or contractual matters; and will conduct briefings and technical meetings for internal and external representatives\.The individual will be expected to partner with the Program Manager to form a cohesive leadership team that creates, communicates, and sustains the vision of the Program to the team which is led\. Must be able to clearly communicate and drive the Vision of the Program, fostering an environment in which Program team members understand their roles and responsibilities and are empowered to think creatively and critically as they carry out their tasks\. Maintain a commitment to on\-scope, on\-time, and on\-budget delivery of quality operations to drive unparalleled customer satisfaction\.Achieve operational objectives by contributing recommendations to strategic plans and reviews, preparing and completing action plans, implementing operational, productivity, quality, and customer\-service standards, resolving problems, and contributing to continual process improvement efforts by completing process audits, identifying trends, determining improvements, and implementing change as needed\.Enhance Program and Portfolio reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to Program accomplishments\. Act as a change agent using a collaborative problem solving approach coupled with a sense of urgency and ownership throughout the program lifecycle\.+ Support and lead disciplined adherence to BOSC and IBOSC procedures as well as NGC and CMS security policies and practices\.+ Establish a culture of employee trust and empowerment\.+ Serves as mentor and point of contact for team members to escalate, coordinate, and resolve issues and participates in goal\-setting, drafts and delivers team member performance evaluations\.+ Responsible for team knowledge and satisfactory fulfillment of requirements described in the IBOSC Statement of Work \(SOW\)\.+ Accountable for the performance of the LeadOperations Support Coordinators \(Lead\)\.- Teach Leads how to manage the customer relationship, present BOSC and IBOSC services and capabilities, encourage CMMI Project Leads to accept IBOSC standard processes and reporting, and respond to CMMI special requests without saying 'no' or 'out\-of\-scope'\.- Oversee Lead performance and success in the above and their assigned responsibilities\.+ Act as a change agent using a collaborative problem solving approach coupled with a sense of urgency and ownership throughout the project lifecycle\.+ Interact with program leadership teammates to develop a strong relationship, with ability to confidently represent NGC interests while also driving customer satisfaction through honest consultation\.+ Identify, monitor, and escalate project risks, issues, and action items\.+ Review deliverables to ensure quality and quantity of work meets expectations\.+ Respond to ad\-hoc customer service requests and inquiries, in accordance with the SOW\.+ Support business operating objectives and contribute to Division business growth goals\.+ Other duties as assigned in the best interest of the ProgramBasic Qualifications:
+ Bachelor's degree in Computer Information Systems, Information Technology or related field with a minimum of 12 years overall experience\.+ 7 years of Customer Service delivery experience\.+ 5 years customer relationship management experience\.+ 3 years of experience managing/leading teams of 5 employees or more to includegoal setting, prioritizing, employee performance assessments & corrective actions, training development/conduct and coordination and execution of meetings\.+ 3 years project management experience, including planning, organizing, staffing, reporting, coordinating, and directing all aspects of a project+ Ability to respond effectively to changing events and competing priorities+ Effective oral and written communications skills, capable of translating and presenting complex technical and project management concepts to management and customers through presentations and other written formats+ A proven ability to work well under pressure in a dynamic, fast\-paced environment, balancing multiple tasks, changing requirements and priorities, and short deadlines\.+ Knowledge of current market trends and industry best practices in Healthcare and Information Technology\.+ Must be either a US Citizen or Permanent Resident \(Green Card\) holder\.+ Must be able to obtain a Position of Trust designation\.Preferred Qualifications:
+ Project.