Mgr Project Management 2

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking MD

Company
DiversityWorking
Job Classification
Full Time
Company Ref #
7283833
AJE Ref #
576149822
Location
MD
Job Type
Regular

JOB DESCRIPTION

APPLY
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* Mgr Project Management 2
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* Requisition ID:
16019536
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* Location\(s\):
United States\-Maryland\-Woodlawn
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* US Citizenship Required for this Position:
No
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* Relocation Assistance:
No relocation assistance available
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* Travel:
Yes, 10 % of the Time
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* Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management\. Reviews status of projects and budgets; manages schedules and prepares status reports\. Assesses project issues and develops resolutions to meet productivity, quality, and client\-satisfaction goals and objectives\. Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients\.Northrop Grumman recruits top talent with traditional and non\-traditional backgrounds in order to ensure our team is united, connected, skilled, focused and innovative\. An inclusive workplace of people with diverse backgrounds, experiences, and perspectives is the key to our performance\. At Northrop Grumman, we want our employees to bring their whole self to work\. All your different sides are welcome here, as we believe they make our team, our products and our services, that much better\.Roles and Responsibilities:
The qualified applicant will serve as the Production Operations Support Desk \(POSD\) Manager under the Innovation Sites Business Operations Support Center \(IBOSC\) program and will focus in the areas of leadership, people management and development, resource allocation \(headcount, staffing plans and resource assignment\) serving multiple projects within the larger program\. The candidate will develop mechanisms for monitoring project progress and for intervention and problem solving with project leads, line managers, and clients\. Will oversee and manage the customer relationship and customer satisfaction aspects of ongoing projects and serves as liaison between program management, the individual project leads and line management\. Reviews status of projects, assesses project issues and risks and develops resolutions to meet productivity, quality, and client\-satisfaction goals and objectives\. The successful candidate will support the Program Manager with operational decisions or contractual matters; and will conduct briefings and technical meetings for internal and external representatives\.The individual will be expected to partner with the Program Manager to form a cohesive leadership team that creates, communicates, and sustains the vision of the Program to the team which is led\. Must be able to clearly communicate and drive the Vision of the Program, fostering an environment in which Program team members understand their roles and responsibilities and are empowered to think creatively and critically as they carry out their tasks\. Maintain a commitment to on\-scope, on\-time, and on\-budget delivery of quality operations to drive unparalleled customer satisfaction\.Achieve operational objectives by contributing recommendations to strategic plans and reviews, preparing and completing action plans, implementing operational, productivity, quality, and customer\-service standards, resolving problems, and contributing to continual process improvement efforts by completing process audits, identifying trends, determining improvements, and implementing change as needed\.Enhance Program and Portfolio reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to Program accomplishments\. Act as a change agent using a collaborative problem solving approach coupled with a sense of urgency and ownership throughout the program lifecycle\.+ Support and lead disciplined adherence to BOSC and IBOSC procedures as well as NGC and CMS security policies and practices\.+ Establish a culture of employee trust and empowerment\.+ Serves as mentor and point of contact for team members to escalate, coordinate, and resolve issues and participates in goal\-setting, drafts and delivers team member performance evaluations\.+ Responsible to know and meet or exceeds the requirements of the IBOSC Statement of Work \(SOW\)\.+ Responsible for daily operations of the Production Operations Support Desk \(POSD\) team\.- Maintain a deep understanding of operational expectations to facilitate the assignment of work, maintenance of schedules, management of day to day workflow, and impacts to operating costs\.- Ensure staff is prepared to address appropriate technical and program related inquiries to include regular training based on issue trending\.+ Provide leadership and day to day work direction for a team of analysts with varied backgrounds and specific responsibilities\.- The POSD Manager is essentially a SME on all POSD processes and functions\.+ Lead the creation of business processes, document operating procedures, business process models, and perform other tasks that demonstrate technical understanding of production operations, utilizing SMEs and POSD expertise\.+ Interact with program leadership teammates to develop a strong relationship, with ability to confidently represent NGC interests while also driving customer satisfaction through honest consultation\.+ Manage all team Service Level Objects and Agreements \(SLO/SLA\)\.+ Identify, monitor, and escalate project risks, issues, and action items\.+ Maintain knowledge of technical trends and best practices in order to drive continued training of the POSD organization\.+ Review deliverables to ensure quality and quantity of work meets expectations\.- The POSD Manager is the owner of quality of the Operations organization\.+ Respond to ad\-hoc customer service requests and inquiries, in accordance with the SOW\.+ Manage subcontractor project schedules with integrated project schedule\.+ Supports business operating objectives and contributes to Division business growth goals\.+ Other duties as assigned in the best interest of the ProgramBasic Qualifications:
+ Bachelor's degree in Computer Information Systems, Information Technology or related field with a minimum of 12 years overall experience\.+ 7 years of Customer Service delivery experience\.+ 5 years technical and project management experience, including planning, organizing, staffing, reporting, coordinating, and directing all aspects of a project+ 3 years of experience managing/leading teams of 5 employees or more to includegoal setting, prioritizing, employee performance assessments & corrective actions, training development/conduct and coordination and execution of meetings\.+ Ability to respond effectively to changing events and competing priorities+ Effective oral and written communications skills, capable of translating and presenting complex technical and project management concepts to management and customers through presentations and other written formats+ Interact with subcontractor services to maintain project schedules with integrated project schedule\.+ A proven ability to work well under pressure in a dynamic, fast\-paced environment, balancing multiple tasks, changing requirements and priorities, and short deadlines\.+ Knowledge of current market trends and industry best practices in Healthcare and Information Technology\.+ Must be either a US Citizen or Permanent Resident \(Green Card\) holder\.+ Must be able to obtain a Position of Trust designation\.Preferred Qualifications:
+ Project Management Professional Certification \(PMP\)+ Previous Public Health experience\.+ Experience transitioning new work into the business is a plus\.
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* Title:

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* _Mgr Project Management 2_
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* Location:

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* _Maryland\-Woodlawn_
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* Requisition ID:

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* _16019536_ .