Vitamin, Mineral, Supplement/Health, Beauty Care (VMS/HBC) Specialist
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As a key member of the VMS/HBC department, the VMS/HBC Specialist is responsible for answering customer questions regarding products offered, merchandising, and full presentation of the VMS/HBC department. The VMS/HBC Specialist works in a fast paced, multitasked environment. Primary job duties include providing excellent customer service, keeping the department clean at all times, answering customer questions regarding services and products offered, and having a strong knowledge of the various VMS/HBC products. The VMS/HBC Specialist is also responsible for ensuring that all department items are ordered on a weekly basis. Also, the VMS/HBC Specialist will work with the other departments as needed, and will be responsible for following all store policies and procedures. Position Description
Demonstrate the ability to be organized, to work independently and with other departments to provide the highest quality shopping experience, all while maintaining the overall appearance of the department/departments and sales floor and follow approved procedures for ordering and merchandising.Ability to assist customers with the use of VMS/HBC software on tablet to aid in recommendations of VMS/HBC items. Having a clear understanding of the various VMS/HBC products that are offered, and the knowledge to explain the unique benefits each product provides.Clear understanding of the Dietary Supplement Health and Education Act (DSHEA) and what can and cannot be explained to customers regarding VMS/HBC products offered.Unloading and breaking down deliveries as needed; stocking the sales floor with products as needed; maintaining proper product assortment, merchandising and product quality on the sales floor and following rotation standards when replenishing stock levels.Follow and utilize the planograms, layouts, and schematics of the department as well as duties and assignments as directed by management.Conducts weekly cycle counts, resets and department inventories to ensure departmental success.Quality and safety duties include inspecting and storing products, following proper cleaning and sanitation procedures, and operating equipment in a safe and focused manner. Follow all company guidelines and procedures, to include but not limited to date and rotation of product, safety, sanitation and preparation. Adhere to all local, state, and federal health and civil code regulations.Observe all store rules, Company policies and handbook guidelines, shift operating hours at all times as scheduled or assigned by Managing Partner/Store Manager. Must wear an apron and non-slip shoes.
Perform other duties as assigned or directed. .