Field Appraiser

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking MA

AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Field AppraiserJob ID #:
7817 Location:
Work from Home, MAFunctional Area:
Claims SBU:
85100 - Risk Management ClaimsPosition Type:
Full - Time Education Required:
High School DiplomaExperience Required:
1 - 3 Years Relocation Provided:
NoJob DescriptionThe Hanover is seeking an Field Auto Appraiser to join our growing team, covering the Northern Mass, area.Recognized as one of America's Best Employers by Forbes and as one of the Best Places to Work in Insurance by Business Insurance, The Hanover is proud to be among the top property and casualty insurers in the United States. The Hanover offers a collaborative environment where you'll gain new experiences and grow your career. The Hanover offers comprehensive benefits to help you stay healthy, build financial security, and maintain work/life balance. At The Hanover, you'll enjoy what you do and have the support you need to succeed.Join our winning culture and help us advance our journey to be the best company in our business.Summary:
The position is responsible for all aspects of the appraisal process for damage included but not limited to automobiles, trucks, motor homes, travel trailers, motorcycles and snowmobiles. Responsibilities include physical inspection of vehicle damage, written documentation of damage, appraisal of repair costs, negotiation of cost-effective repair alternatives according to Company guidelines, entry of appraisal into Company system, and timely completion of assignments. Company vehicle provided.Responsibilities:
- Performs physical inspections of vehicle damage as part of claim adjusting process; may handle inspections associated with highly complex claims with minimal oversight- Prepares written repair cost estimates, applying Company guidelines and State regulations and exercising independent judgment when warranted- Compares loss description to estimation of damages- Negotiates cost-effective repair figures according to Company guidelines and State regulations- Performs timely supplemental inspections of additional damage discovered during course of repair- Demonstrates awareness of and identifies fraud indicators- Applies knowledge of basic policy coverage- Responsible for completing field appraisals on an automated appraisal system at the time of inspection or estimate review- Responsible for determination of actual cash values for total loss vehicles- Responsible for timely contact and settlement with customersPosition RequirementsRequirements:
- 1-3 years of related appraisal experience, preferably with an insurance carrier- Currently holds MA appraisers license- High school diploma or equivalent; college degree preferred- Knowledge and application of fundamental claims practices and procedures- With minimal oversight, performs work independently within specified limits and authority- Strong negotiation skills and the ability to deal with conflict and resolve issues promptly and fairly is key.- Possess good written and oral communication skills, analytical ability and technical background.- Familiarity with CCC Pathways or another auto estimating system required along with Windows proficiency, Excel and WordPhysical Demands and Work Environment:
- Ability to use PC and standard office equipment- Ability to sit and/or stand for extended periods- Ability to operate a motor vehicle- Requires regular daily travel to multiple locations- Ability to load and unload equipment and supplies from vehicle as needed to perform field work- Ability to bend, stoop, crouch, walk, crawl, and climb while inspecting all types of damaged vehicles in various locations- Ability to perform field work in adverse weather conditions- Ability to perform work tasks in a loud work environment- May be exposed to chemicalsBenefits to joining The Hanover's team:
- Competitive pay and benefits, including medical, dental, life and disability insurance, generous time off with pay and adoption assistance- Retirement/401(k) program, including 100 percent company match up to first six percent of pay- Employee Stock Purchase Plan (ESPP) with 10 percent discount on company stock- Wellness programs, including non-smoker discount, weight loss programs and one-on-one counseling- Employee development/education assistance and professional/industry designation programs and reimbursementThe Hanover Insurance Group, Inc. (NYSE:
THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for over 160 years. The company maintains excellent ratings from A.M. Best, Standard & Poor's and Moody's.EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed 'Employment Agency Agreement' already on file with Human Resources - The Office of Talent Management.rjobs .