Operations Manager IHG Army Hotels Fort Jackson

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking SC

AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


* Description:

* Do you see yourself as the Operations Manager II for the IHG Army Hotels? What's your passion? Whether you're into football, shopping or skydiving, at IHG we're interested in YOU\. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies \- people who put our guests at the heart of everything they do\. And we're looking for more people like this to join our friendly and professional team\. This role will manage day\-to\-day operations and assignments of the front office staff and recommend and or initiate salary disciplinary or other staffing and human resources\-related actions in accordance with company rules and policies\. You will ensure all staff is properly trained on systems, security and cash handling procedures and service standards and have the tools and equipment needed to effectively carry out their job functions\. This role will monitor front office staff to ensure guests receive prompt, professional attention and personal recognition as well as respond appropriately to guest complaints\. Ability to Implement appropriate service recovery guidelines in order to ensure total guest satisfaction\. Experience in scheduling and regularly conducting routine inspections of the front office and public areas\. Ability to develop actions plans to correct any deficiencies within the property\. Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Priority Club enrollments, etc\. The Manager II will achieve budgeted revenues, control labor costs and expenses while maximizing profitability within all areas of the front office and participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel\. Experience with establishing, implementing and maintaining training and procedures for PBX to serve as a central communications point during emergency or crisis situations\. You need the ability to promote teamwork and quality service through daily communication and coordination with other departments\. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance\.*
* Qualifications
* Requirements include a Bachelor's degree in Hotel Management and Business Administration, 3 years Front Office and or Guest Service experience including management experience or an equivalent combination of education and experience\. You must be fluent in English with other languages are preferred\. You may serve as manager on duty' as required\. In return we'll give you a competitive financial and benefits package which includes healthcare and dental coverage, disability and life insurance, and a matched 401\(k\) program \. Hotel discounts worldwide are available as well as the chance to work with a great team of people\. Most importantly, we'll give you the room to be yourself\. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG by clicking 'Apply Online'\. IHG is an equal opportunity employer:
Minorities / Females / Disabled / Veterans\.*
* Job:

* _Front Office Management_*
* Location:

* _SC\-Fort Jackson_*
* Requisition ID:

* _R122745_ .