EMEA Technical Field Specialist

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking

Company
DiversityWorking
Job Classification
Full Time
Company Ref #
7278240
AJE Ref #
576155568
Job Type
Regular

JOB DESCRIPTION

APPLY
Technical Field Specialist - 1501301At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That's how we work at HP. And this is how ideas and people grow.HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies. HP has an impressive portfolio and strong innovation pipeline across areas such as:* blended reality technology - our unique Sprout by HP will change the way people do things* 3D printing* multi-function printing* Ink in the office* tablets, phablets, notebooks* mobile workstations Responsibilities* Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high risk.* Integrate technical knowledge and business understanding to create. Solutions for customers.* Resolve single- and cross technology incidents independently. Work with team members to resolve* Unusually complex or cross technology incidents.* Proactively and reactively look for solutions to prevent problems from occurring in team/technology area* Apply HP solutions to meet highly complex customer needs.* Identify additional services that could lead to future service revenue growth.* Provide technical consulting during contract renewal discussions.* Build and maintain strong relationship up to senior management level in assigned accounts.* Design and deliver support solutions using specific industry knowledge and expertise.* Assist in managing delivery of industry support solutions.* Lead Customer Expectation management as part of escalation process.* Lead cross-team or large programs/projects.* Coach or guide junior consultants. Manage major/complex and strategic accounts. Impact though the expertise, quality of service and influence of advice. Provide leadership within team. Provide team level leadership* Solving technical escalations on site* Providing and sharing knowledge with the team - knowledge management* Education and Experience Required:

** Knowledge and experience on Indigo technology* Appropriate technical and mechanical qualifications* Ability to read electrical diagrams
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** Qualifications and Skills
** Appropriate electrical and mechanical engineering qualifications* Experienced as a field based engineer in service delivery for the Graphic Arts and/or similar markets* Broad technical background ( IT, Network, SW Solution, Graphics Art )* Excellent listening, speaking and written communications skills.* Analytical evaluation skills.* Works effectively within and across teams, internally and with external partners.* Excellent customer, telephone, oral and written communications skills* Displays a high degree of flexibility working independently* Ability to coach and mentor customers operators* Willingness to travel within the UK and Ireland, and also abroad for training activities We are looking for visionaries who are ready to make an impact on the way the world works. At HP, the future is yours to create!Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today- we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them.*
* Job:

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* Services
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* Title:

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* EMEA Technical Field Specialist
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* Location:

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* GBR
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* Requisition ID:

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* 1501301
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