Field Technical Support Representative

This job is no longer active. View similar jobs.

POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking FL

Company
DiversityWorking
Job Classification
Full Time
Company Ref #
7278214
AJE Ref #
576155594
Location
FL
Job Type
Regular

JOB DESCRIPTION

APPLY
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.HP has an impressive portfolio and strong innovation pipeline across areas such as:- blended reality technology - our unique Sprout by HP will change the way people do things- 3D printing- multi-function printing- Ink in the office- tablets, phablets, notebooks- mobile workstationsWe're looking for visionaries who are ready to make an impact on the way the world works. At HP, the future's yours to create!Key Responsibilites:* Interacts with Customer to ensure Customer satisfaction following established procedures* Performs installations, reinstallations, maintenance, and repairs on Customer equipment* Delivers standard services* Uses data from known resources to ensure customer product needs are met* Solves product level problems onsite with individual customers* Overall Customer Satisfaction measured at product repair level* Meets commitments within specified timeframe* Follows established product escalation procedures* Provides technical information to Customer and escalation team for individual product repairs* Repair related growth opportunities exploredEducation and Experience Required:* Minimum High School/Vocational School or equivalent certification* A certification is required* Printer repair experienceKnowledge and Skills Required:* Relevant product/company knowledge* Moderately basic troubleshooting skills* Basic analytical and communications skills* Proficient in professional oral, and telephone communication skills* Ability to gather relevant information systematically, and identify needs and solve problems following the instruction Ability to maintain ongoing relationships with customers, peers and support partners* Ability to effectively interact and communicate with people at operational level* Perform reporting and administrative functions* Ability to manage time effectively*
* Job:

*
*
*
* Services
**
* Title:

*
*
* Field Technical Support Representative
**
* Location:

*
*
* Florida-Ft. Lauderdale
**
* Requisition ID:

*
*
* 1502441
* .