Customer Account Manager

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POST DATE 9/13/2016
END DATE 10/16/2016

NFI Industries (Corporate)

Company
NFI Industries (Corporate)
Job Classification
Full Time
Company Ref #
16-0915-1505
AJE Ref #
576161878
Job Type
Regular

JOB DESCRIPTION

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Job Summary: Customer account managers are responsible for managing assigned customer accounts. They are accountable for achieving budget and growth objectives for each customer, and working with the carrier relations team to forecast customer demand for equipment needs and capacity. They are also responsible for seeking out applicable internal resources to further develop customer relationships across multiple modes and business lines. This position reports to the Customer Relations Division Manager.



Essential Duties & Responsibilities:



Manage customer relationship:



Manage day-to-day business needs of customer



Single point of communication (or main point of communication)



Problem solving



Escalation of issues via the correct customer channels



Transactional or spot-quoting



Regularly updating customer about changing market conditions or trends



Financial Management:



Track all rates to the customer quoted and freight won versus lost to contribute to pricing database



Monitor and analyze margins to identify necessary price adjustments



Ensure A/R is up-to-date



Operations:



Ensure customer standard operating procedures are established and followed by educating team members Maintain updated contacts



Customer updates provided as requested



After-hours procedures and contacts clearly defined in SOP



Strategic Account Management



Ownership of customer account strategy map and business plan



Accountable for exceeding customer expectations in key performance measures



Maintain 3x3 relationship



Additional Responsibilities: The customer account manager is responsible for ensuring any team members touching a customer's freight is trained on processes and is aware of customer expectations. They may or may not be assigned junior account managers or operational support personnel as direct reports.



Requirements: Education: BA or BS degree preferred in logistics, business, or finance Experience: 2 - 5 years of relevant transportation/logistics/supply chain experience Strong ability to multitask and negotiate with customers Ability to work within a team as well as independently in a fast-paced environment