Similar Jobs

View More

Customer Account Manager

This job is no longer active. View similar jobs.

POST DATE 9/13/2016
END DATE 2/15/2017

NFI Industries (Corporate) Nationwide

AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Job Summary: Customer account managers are responsible for managing assigned customer accounts. They are accountable for achieving budget and growth objectives for each customer, and working with the carrier relations team to forecast customer demand for equipment needs and capacity. They are also responsible for seeking out applicable internal resources to further develop customer relationships across multiple modes and business lines. This position reports to the Customer Relations Division Manager.

Essential Duties & Responsibilities:

Manage customer relationship:

Manage day-to-day business needs of customer

Single point of communication (or main point of communication)

Problem solving

Escalation of issues via the correct customer channels

Transactional or spot-quoting

Regularly updating customer about changing market conditions or trends

Financial Management:

Track all rates to the customer quoted and freight won versus lost to contribute to pricing database

Monitor and analyze margins to identify necessary price adjustments

Ensure A/R is up-to-date


Ensure customer standard operating procedures are established and followed by educating team members Maintain updated contacts

Customer updates provided as requested

After-hours procedures and contacts clearly defined in SOP

Strategic Account Management

Ownership of customer account strategy map and business plan

Accountable for exceeding customer expectations in key performance measures

Maintain 3x3 relationship

Additional Responsibilities: The customer account manager is responsible for ensuring any team members touching a customer's freight is trained on processes and is aware of customer expectations. They may or may not be assigned junior account managers or operational support personnel as direct reports.

Requirements: Education: BA or BS degree preferred in logistics, business, or finance Experience: 2 - 5 years of relevant transportation/logistics/supply chain experience Strong ability to multitask and negotiate with customers Ability to work within a team as well as independently in a fast-paced environment