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Business Consultant 5/24/2018

SITA Atlanta, GA

Company
SITA
Location
Atlanta, GA
AJE Ref #
581924432
Job Classification
Full Time
Job Type
Regular
Company Ref #
26544
Experience
Mid-Career (2 - 15 years)
Education
Masters Degree

JOB DESCRIPTION

APPLY
Purpose

SITA IS LOOKING TO EXPAND ITS GLOBAL CONSULTANCY TEAM WITH A BUSINESS CONSULTANT WITHIN THE FIELD OF AIRPORT OPERATIONS. AS A CONSULTANT YOU WILL BE A KEY COMPONENT IN THE DELIVERY OF SITA\'S AIRPORT MANAGEMENT SYSTEMS TO OUR CLIENTS. USING YOUR EXPERTISE AND IN-DEPTH KNOWLEDGE OF AIRPORT OPERATIONS AS WELL AS BEING A SUBJECT MATTER EXPERT ON SITA SYSTEMS YOU WILL:

* Work with clients to understand current business processes

* Provide focused consultancy to provide new ways to optimize the client's business using SITA Technologies

* Train client superusers and facilitate the configuration and setup of the SITA Systems

* Work with clients and 3rd party vendors to integrate SITA Systems in the local environment

* Conduct User Acceptance Tests

* Provide early-life support after go-live



The role as business consultant includes up to 50% travel activities to customer sites.

Key Responsibilities

* Work with customers to provide consultancy services and advice to resolve key business issues within field of expertise

* Consultancy activities include capturing and prioritizing of customer needs and business requirements, re-design of business processes, building customer capabilities to achieve operational efficiencies in cost reduction and/or service improvement

* Develop and run structured client workshops and manage activities as required to enable the customer to fully realize the benefits of consultancy

* Configure the SITA software according to business needs and technical requirements

* Act as the bridge between customer and Product Management to bridge new customer requirements and facilitate the evolution of the SITA Products

* Deliver as part of delivery team consulting assignments to build trusted relationships with customers, present key findings and recommendations, demonstrate technical credibility and obtain field/customer feedback

* Provide Subject Matter Expert support to the SITA Sales Force

* Execute consulting methodology and quality in accordance with corporate and regional standards (deliverables, customer satisfaction, profitable P&L, various indicators)

* Keep current with new technologies and industry trends

EDUCATION AND QUALIFICATIONS

* Business, Engineering or Information Systems degree or equivalent work experience required

* Business Analysis qualification preferred

* Project Management qualification preferred

Experience

* AT LEAST 7 YEARS OF BUSINESS AND TECHNICAL CONSULTANCY EXPERIENCE IN THE IT & TELECOMMUNICATIONS INDUSTRY

* EXPERIENCE IMPLEMENTING COMPLEX SOFTWARE SOLUTIONS AT CUSTOMERS

* BASIC TEAM MANAGEMENT EXPERIENCE/WORKING IN MATRIX MANAGED ORGANIZATIONS

* OPERATING AT SENIOR LEVELS OF CUSTOMER (HEADS OF DEPTS/FUNCTIONS)

* UNDERSTANDING OF AIRLINE INDUSTRY IT ENVIRONMENT IS AN ADVANTAGE, SPECIFICALLY AIRPORT OPERATIONS

Knowledge and Skills

* EXCELLENT CUSTOMER FACING AND INTERPERSONAL SKILLS. ABILITY TO DRIVE A CUSTOMER WORKSHOP

* CONSULTATIVE SKILLS, BUSINESS ACUMEN

* SOLID TECHNICAL UNDERSTANDING AND EXPERIENCE (MS SQL & WINDOWS SERVER ARE DESIRED, EXPERIENCE WITH JIRA AND CONFLUENCE IS A PLUS)

* EXPERIENCE INTEGRATING SYSTEMS ON TECHNICAL AND FUNCTIONAL LEVEL. GOOD UNDERSTANDING OF TECHNOLOGIES USED FOR INTEGRATION (MESSAGE QUEUES, WEB SERVICES ETC.)

* BUSINESS PROCESS UNDERSTANDING AND SOFTWARE CONFIGURATION

* STRONG PROBLEM AND CONFLICT MANAGEMENT SKILLS

* SELF SUFFICIENT WORKER, PRO-ACTIVE WAY OF WORKING

* TEAM WORKER

* ABLE TO WORK IN A MATRIX MANAGEMENT ORGANIZATION

* DEMONSTRATED ABILITY TO WORK EFFECTIVELY IN DIVERSE GROUPS AT VARIOUS LEVELS OF THE ORGANIZATION

* EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS IN ENGLISH. ADDITIONAL LANGUAGE SKILLS ARE PREFERRED.

Profession Competencies

* BUSINESS ACUMEN

* CONSULTING PROCESS & METHODS

* BUSINESS ANALYSIS

Core Competencies

* ADHERING TO PRINCIPLES & VALUES

* CREATING & INNOVATING

* CUSTOMER FOCUS

* RESULTS ORIENTATION

* TEAMWORK

* COMMUNICATION

* IMPACT & INFLUENCE

* LEADING EXECUTION

SITA is an Equal Opportunity Employer M/F/Disability/Veteran. SITA does not discriminate based on age, race, color, creed, religion, national origin, sex, disability, marital status, age, Vietnam Era Veteran status, or any other characteristic protected by state or federal law.

SITA is committed to assuring equal employment opportunity and equal access to individuals with disabilities. SITA will provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed.

SITA's equal employment opportunity policy applies to all employment practices and actions, including, without limitation, recruitment, application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.