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Keyholder - Full Time

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POST DATE 9/19/2017
END DATE 12/14/2017

The Body Shop Inc. Fairfax, VA

Fairfax, VA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Description:

The FT Keyholder supports operational aspects of their shop in order to achieve sales targets and maximize profitability. The FT Keyholder supports the management team in establishing and maintaining high sales performance and customer service. The FT Keyholder supports the management team s performance through continual feedback, training and development. The FT Keyholder supports the maintenance of excellent visual presentations, inventory management, facility maintenance and shop operations standards. He / she will demonstrate and uphold the values and vision of the company.

Key Job Accountabilities:

Drives the Business

* Monitors store and staff performance closely
* Understands and demonstrates how to drive the shop business during assigned work shifts
* Analyzes and understands the causes of sales trends
* Makes plans to drive sales and profitability and adapts them where necessary
* Initiates change and communicates change messages positively
* Identifies opportunities and problems and acts quickly to address them
* Gives constructive feedback to the business on performance of sales initiatives
* Understands competitor activity and implications for the store
* Proactively identifies creative new approaches to increase sales and profitability

Leads the Store Team

* Clarifies expectations and gives ongoing constructive feedback

* Delegates appropriately, giving responsibility and development opportunities

* Adapts leadership style to get the best out of different team members

* Recognizes and rewards good performance

* Builds capability of the team through coaching and encouraging learning from others

* Ensures all team members have the knowledge and skills required to successfully carry out their work

* Recruits the right employee profiles for the store team

Focus on the Customer

* Consistently acts with sense of urgency for customers
* Consistently establishes customer needs
* Effectively suggests new products or promotions tied to customer interests
* Is able to resolve customer concerns and turns returns into exchanges effectively
* Creates brand loyal customers by demonstrating and modelling effective clienteling
* Uses demonstrations and sampling to create theater and energy in the shop
* Follows company guidelines for customer service expectations
* Understands the importance of conversion, consistently close the sale effectively
* Demonstrates the ability to connect with people from the shop lease line and convert them into customers.

Achieves Results

* Meets all personal targets, exceeding some; consistently pushes self for results
* Understands importance of meeting personal targets and is willing to help others
* Plans and prioritizes tasks effectively
* Thinks creatively to identify new ways to reach goals
* Accomplishes assigned tasks and takes initiative to complete tasks not assigned
* Encourages others and creates an atmosphere of friendly competition
* Works independently to complete tasks with little direction
* Helps others to understand why policy and procedure are important
* Expects others to achieve consistently

Sells with Passion

* Passionate about selling products and being an ambassador for our campaigns
* Conveys enthusiasm for the brand or products to colleagues and customers
* Engages customers and colleagues in The Body Shop values through selling campaign products and volunteering
* Learns and maintains strong level of product knowledge and ingredients
* Learns competitor products and uses this information to effectively sell benefits of our products
* Shares sales and product tips with colleagues and displays desire to learn from others
Identifies opportunities to improve store appearance; always maintains personal image to reflect store

Builds Team Energy

* Proactively asks for help and support
* Identifies and changes personal behaviors in order to positively impact the team
* Proactively gives feedback; responds positively to feedback given
* Builds strong working relationships with colleagues
* Communicates openly and honestly with others
* Is supportive of change and always reacts positively to new ideas or operational changes

Retail Operations

* Understands and supports the store staff on current and future policies and procedures for the POS and intranet
* Is able to operate multiple programs and systems through the POS system
* Role models and supports staff to achieve excellence in our customer service standards and customer satisfaction
* Contributes to and assists in the completion of the weekly business recap as needed
* Protects company assets through following proper procedures and providing highest levels of customer service
* Able to complete required paperwork and reports timely and accurately
* Supports management team in shop adhering to shop audit standards
* Understands and supports the shop s business performance
* Supports use of all training and development materials
* Ensures that all Safety, Health and Environment policies and procedures are adhered to and issues/ occurrences are reported in a timely manner
* Support management in maintaining clean and safe stockroom standards
* Ensures shipment processing is safe and accurate
* Processes all inventory handling accurately
* Support management team in execution of shop appearance guidelines and promotional events
* Provides professional phone etiquette to create, maintain and enhance client relationships

The Body Shop International plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.