Keyholder - Part Time 9/19/2017

The Body Shop Inc. Phoenix, AZ

Company
The Body Shop Inc.
Job Classification
Part Time
Company Ref #
42242
Location
Phoenix, AZ
Experience
Entry Level (0 - 2 years)
Job Type
Regular
AJE Ref #
579564006

JOB DESCRIPTION

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Job Description:

The Part Time Keyholder supports the management team in establishing and maintaining high sales performance and customer service. The Part Time Keyholder supports the management team s performance through achievement of individual and store sales goals. The Part Time Keyholder supports the maintenance of excellent visual presentations, inventory management and shop operations standards. He / she will demonstrate and uphold the values and vision of the company.

Key Job Accountabilities:

Drives the Business

* Monitors store and staff performance closely
* Understands and demonstrates how to drive the shop business during assigned work shifts
* Analyzes and understands the causes of sales trends
* Makes plans to drive sales and adapts them where necessary
* Identifies opportunities and problems and acts quickly to address them
* Gives constructive feedback to the business on performance of sales initiatives
* Understands competitor activity and implications for the store

Leads the Store Team

* Leads by example on the shop floor; may be viewed as a role model
* Leads the team to achieve targets
* Delegates appropriately, giving responsibility and development opportunities
* Builds capability of the team through coaching and encouraging learning from others

Focus on the Customer

* Consistently acts with sense of urgency for customers
* Consistently establishes customer needs
* Effectively suggests new products or promotions tied to customer interests
* Is able to resolve customer concerns and turns returns into exchanges effectively
* Creates brand loyal customers by demonstrating and modelling effective clienteling
* Uses demonstrations and sampling to create theater and energy in the shop
* Follows company guidelines for customer service expectations
* Understands the importance of conversion, consistently close the sale effectively
* Demonstrates the ability to connect with people from the shop lease line and convert them into customers.

Achieves Results

* Meets all personal targets, exceeding some; consistently pushes self for results
* Understands importance of meeting personal targets and is willing to help others
* Plans and prioritizes tasks effectively
* Thinks creatively to identify new ways to reach goals
* Accomplishes assigned tasks and takes initiative to complete tasks not assigned
* Encourages others and creates an atmosphere of friendly competition
* Works independently to complete tasks with little direction
* Helps others to understand why policy and procedure are important
* Expects others to achieve consistently

Sells with Passion

* Passionate about selling products and being an ambassador for our campaigns
* Conveys enthusiasm for the brand or products to colleagues and customers
* Engages customers and colleagues in The Body Shop values through selling campaign products and volunteering
* Learns and maintains strong level of product knowledge and ingredients
* Learns competitor products and uses this information to effectively sell benefits of our products
* Shares sales and product tips with colleagues and displays desire to learn from others
* Identifies opportunities to improve store appearance; always maintains personal image to reflect store

Builds Team Energy

* Proactively asks for help and support

The Body Shop International plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.