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#82464 Information Services/Epic Trainer - Ambulatory

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POST DATE 8/14/2016
END DATE 12/2/2016

University of California - San Diego Medical Centers San Diego, CA

San Diego, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


This position will remain open until filled.

UCSD Layoff from Career Appointment or Special Selection: Apply by 07/14/2016 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Eligible ACCES or Special Selection clients should contact their Vocational Rehabilitation Counselor for Special Selection.


The Information Services/Epic Trainer plays an important role in educating and preparing new and existing staff at UC San Diego Health that make use of the Epic EMR and other IT applications. As part of the IS Training and Communications team, incumbent will support end user learning via a variety of channels. Responsibilities include but are not limited to:Provide classroom instruction for clinical and non-clinical staff on Epic applications as well as other IT services during new employee orientation as well as ongoing refresher classes.

Acquire proficiency and master knowledge of Epic functionality and workflows of audience group.Perform site visits in hospital and clinic areas, shadowing end user workflows for learning and observation. Provide 1:1 instruction and at-the-elbow support when necessary. Work closely with application instructional designers/training analysts and build analysts to ensure proper understanding and communication related to class curriculum, system changes and best practices. Provide feedback from classroom and on-site visits to help optimize system and users understanding of the same.

Conduct self as a positive spokesperson and face of the IS team at all times and take responsibility for end user learning and satisfaction with IS services. Create and maintain classroom rosters using the Learning Management System and assist users with LMS activities as necessary. Follow standard training procedures and curriculum to ensure high quality and consistent learning experience for end users. Assist with creation of learning materials for end users including tip-sheets, handouts, e-learning, quick-start guides etc. as necessary. Perform other training and communication related duties as necessary.

Clinical Applications Professional: Involves the design, building, testing, and implementation of clinical application systems. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. May provide customer service, troubleshooting, and maintenance.

Level 2: Professional who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. Clinical Applications Professional 2: Applies acquired skills and professional clinical applications concepts for small to medium sized projects of moderate scope. Operates independently within defined scope of responsibilities.

Key responsibilities:

Designs, implements, debugs and evaluates moderately complex clinical software, hardware and/or operating systems. Contributes to moderately complex projects to analyze clinical workflows and create and define integrated clinical technology solutions. Organizes elements to support workflows and documentation requirements. Makes suggestions for improvements in workflows.

Collaborates with clinical system users to implement new releases and system upgrades. Assists in development of business strategies and improvements in operational processes. Establishes scope and requirements for initiatives. Participates in the development of new projects of moderate scope and complexity.

Performs systems analysis, planning and preparation, coding, testing, implementation and client/vendor coordination. Participates in user training in clinical software, hardware and/or operating systems of limited complexity. Develops training tools and user aids. Troubleshoots and documents moderately-complex issues with clinical software, hardware and/or operating systems.

Performs root cause analysis, informs management and takes action. Coordinates service and support between clinical engineering, IT, networks, and outside vendors. Compiles complete and concise documentation of requests. Confirms scope and requirements for initiatives. Other duties as assigned.



A Bachelor's Degree in Healthcare information technology, computer science, or related area; and/or equivalent combination of experience/training.

Demonstrated ability to provide expert consultative guidance and direction on change initiatives affecting clinical care processes.

Proven ability in workflow and data analysis and design techniques, including needs assessment, specification development, quantitative methods, planning and gap analysis.

Ability to effectively utilize system tools to meet functionality needs of users.

Ability to plan and organize day-to-day activities along with short and long-term projects; in-depth knowledge of organizational and project planning processes and ability to produce and maintain high quality planning documents.

Excellent written and oral communication skills.

Dedicated team player with strong interpersonal skills.



Proven experience as a major participant in a clinical system implementation.

Demonstrated experience with Epic Systems products.

Implementation or end-user experience with Computerized Provider Order Entry and Clinical Documentation systems.



Must pass a background check.

Must pass a physical and TB test.

Must be able to work various hours & locations based on business needs.