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#83989 Senior Technical Analyst - Patient Experience

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POST DATE 9/2/2016
END DATE 12/31/2016

University of California - San Diego Medical Centers San Diego, CA

San Diego, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


UCSD Layoff from Career Appointment or Special Selection: Apply by 08/31/2016 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Eligible ACCES or Special Selection clients should contact their Vocational Rehabilitation Counselor for Special Selection.

This posting shall remain open until filled.


Under minimal supervision, works as part of the Data Analytics team in the Office of Experience Transformation. Responsible for maintaining all data file extracts as part of the Patient Survey process. Collaborates with other teams such as Decision Support, IT and the Epic team to insure accurate information is being extracted and transmitted in the files. This may include: building new extract files, adding new fields to existing files, adjusting files to meet regulatory requirements, etc.

Monitors monthly reviews with Press Ganey to maintain accuracy in file uploads for CMS required surveys. Reviews upload receipts and acts on all errors to fix current issues and make revisions to avoid future problems. Acts as the system administrator for the Feedback Module in iReport (RL Solutions). Manages the technical side of feedback in iReport including: assigning roles, monitoring scopes for all users, participating in UC collaborative groups to maintain an up to date feedback form and tools, building recurring reports, tracking logs, and alerts, etc.

Position will take an active role in developing and managing the PARS and CORS programs within the organization. Supports the Data Analytics Team in running reports, identifying trends and building dashboards. Incumbent is the primary Health System contact for using iReport data in conjunction with Patient Satisfaction data to identify performance improvement opportunities. Reports to the Supervisor of Data Analytics and supports the work of selected Health System patient experience improvement committees and activities.

The incumbent will respond to complex patient inquiries, and exercises appropriate judgment in complex situations. Supports Patient Rights and Responsibilities. Role models excellent interpersonal communication skills and problem solving with a focus on teamwork and collaboration. The incumbent performs data extraction and analysis to support department. Responsible for ensuring HIPAA compliance for the database and department activities. Performs other related duties as required.



A Bachelor's Degree in Health or Public Administration, or a related field; or an equivalent combination of education and experience.

Four (4) years of related experience in patient data management or analysis in a large, complex healthcare environment; or an equivalent combination of education and experience.

Excellent analytical, project management and independent problem-solving skills; ability to communicate effectively with management, staff, physicians, and outside organizations.

Excellent Excel Skills. Highly proficient with spreadsheet and database management, and MS Office Suite (Excel, Word, Outlook, PowerPoint, Visio).

Proven ability to exercise professional judgment in handling sensitive and confidential issues; ability to lead interdisciplinary teams. Excellent organizational skill.



Advanced Degree: MBA, MPH, MSTAT or similar are strongly preferred.

Expertise in patient experience/patient satisfaction.

Experience in Database Management.

Experience with Pivot Tables.

Familiar with UCSD policies, procedures, and systems.

Experience with RL Solutions or other Software as a Service or user based system.


Must be able to work various hours and locations based on business needs.