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Mobile Device (MDM) Support 9/19/2017

Electronic Consulting Services Falls Church, VA

Company
Electronic Consulting Services
Job Classification
Full Time
Company Ref #
3468
Location
Falls Church, VA
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
AJE Ref #
579557900

JOB DESCRIPTION

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KSH is seeking a Mobile Device (MDM) Support to work in our Falls Church, VA office.


Job Description:

KSH Solutions is seeking a Mobile Technical Support Technician with experience in supporting applications on iOS mobile devices for the The Navy Bureau of Medicine and Surgery (BUMED) Information Technology and Communication Services (ITACS) office, headquarters command for Navy Medicine in Falls Church, VA.
Provide basic troubleshooting and problem resolution proficiencies in the following:
o Mobile Device Hardware from multiple platforms including iPhone and iPads
o iOS Mobile Device Software Operating SystemTroubleshoot and resolve mobile device issues or problems with device hardware and software.
Troubleshoot wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc.
Configure and enterprise enroll/activate client designated mobile devices with current client approved upgrades to device firmware, operating system patches and versions based on troubleshooting resolution and device reassignments.


Required Skills:

* 3+ years of support experience in an enterprise IT or similar environment, having performed troubleshooting for end users with technical issues.
* Solid familiarity and understanding of working with mobile devices such as smartphones and tablets, including Apple iOS- and Android-based mobile platforms.
* Experience supporting or administering mobile device management systems
* Active Secret Clearance Required
* CompTIA Security+ CE Certification Required


KSH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable Federal, state and local laws. KSH also maintains a drug-free workplace.

ECS Federal provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable Federal, state and local laws. ECS Federal also maintains a drug-free workplace.