2nd Shift Lead Call Center Administrator
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POST DATE 8/30/2016
END DATE 11/24/2016
SmartSource Technical Staffing
JOB DESCRIPTIONWe need a Lead Call Center Administrator for a 3-6+ month opportunity located in Tampa FL. The candidates must attend 2 in person interviews on separate days. These are Monday-Friday 2nd shift opportunity. We are looking for a responsible candidate who with the direction of the shift lead, will aim at the flawless execution of the project. In addition, to assist technicians with proper check in/out processes per the Insight Command Center SOP (Standard Operating Procedures).
Responsibilities: Liaise with the on-site technician for proper check in/out. Make certain that clients’ needs are met as the project evolves. Act as the point of contact and communicate project status effectively to the ICC. Use ICC tools like Share Point, and other 3rd party ticketing programs to monitor sites, technicians, and activities. Report and escalate to management as needed whenever site(s) or tech issue(s) arise. Confirm, screen, and send documentation to the technicians in order to secure a successful site visit.
Qualifications: Must pass a drug, credit and criminal background check before starting 3+ years experience working in the IT Field Solid Call Center background A+, Cisco, Network, Cabling/Telecomm all preferred Solid over the troubleshooting experience with hardware and software Solid background working on ticketing systems Must have excellent communication and customer service skills.