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PBX Operator

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POST DATE 9/19/2017
END DATE 11/17/2017

Omni Hotels & Resorts Providence, RI

Providence, RI
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED




Posted Date

2 months ago

Requisition ID


# of Openings


Category (Portal Searching)

Front Office Operations


Providence Hotel

The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants.

The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is opportunity .


The Ideal Services Agent greets and assists phone callers in safe and efficientcompliance with policies and procedures, brand standards, and federal, state and local regulations. Ensures release of any Company, hotel, brand, and guest information is consistent with privacy policies, practices and regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.



* Correct use of phone equipment, consoles, headsets, telephones and other related equipment. Answer calls in accordance with established procedures.

* Answer and respond to guest problems and/or requests courteously and accurately. Ensure release of any Company, hotel, brand, and guest information is consistent with privacy policies, practices and regulations.

* Prompt response to all emergency calls for help. Determine course of action, notify appropriate management and authorities in accordance with established procedures.

* Schedule wake-up calls or set wake-up clock.

* Sort and process guest related mail in accordance with established procedures.

* Maintain fax machine and send/receive guest faxes. Process appropriate charges for this service.

* Explain and demonstrate TDD operations for guests.

* Maintain a clean and safe phone area.

* Be familiar with reservation procedures and assist as needed.

* On time and at work when scheduled, and in proper uniform.

* Attend department meetings as scheduled.

* Consistent professional and positive attitude and actions when communicating with guests and associates.

* Report any incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.

* Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.

* Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

* Any other tasks / duties as requested by management.


* High School Diploma required

* Previous PBX experience preferred

* Previous Hotel experience preferred

* Excellent communication skills, both verbal and written

* Must have excellent computer skills

* Must be able to sit for up to 8 hours per shift.