Principal Engineer I - CPE Activation
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POST DATE 9/19/2017
END DATE 2/19/2018
Greenwood Village, CO
JOB DESCRIPTIONPRINCIPAL ENGINEER I - CPE ACTIVATION
Apply Now DATE POSTED 12/19/2017 Requisition Number: 197998BR Location: United States - Colorado - Greenwood Village Area of Interest: Engineering/Technical Operations Position Type: Full Time JOB SUMMARY
Responsible for engineering activities that maintain and enhance the company's customer premises equipment (CPE) activation, provisioning, and operations platforms. Works with technical operations staff on system design and configuration. Works with design teams and advises team leaders.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Designs, implements, monitors, enhances and troubleshoots CPE activation, provisioning, and operations systems in assigned areas.
Analyzes and revises existing system logic difficulties and documentation as necessary.
Tests and reviews system designs.
Provides Engineering Technical support and guidance to regional personnel and ensure all technical integration, changes, standards and documentation are met.
Mentors and guides the work of technical staff.
Reviews work plans and designs and advises on improvements.
Adheres to industry specific local, state, and federal regulations, as applicable.
Knows, understands and follows company policy.
Performs other duties as requested by manager.
Skills/Abilities and Knowledge
Ability to maintain and administer UNIX-based platforms, including performance tuning, package installation, patch management, network and server management tasks
Expert knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop)
Expert experience with System monitoring applications (Nagios, Solarwinds, HP OpenView, etc).
Expert understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches and firewalls
Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications
Experience with configuration of CPE using the TR-069 and related specifications
Expert comprehension of the DHCP, DNS, SNMP, and TFTP protocols
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Advanced knowledge in network design, network architecture, protocols and network topology
Advanced knowledge in TCP/IP and the OSI Model
Advanced knowledge in using ticketing and software tools to support the current operations.
Advanced knowledge of network devices and basic network appliances
Advanced knowledge of network designing software, such as Visio
Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
Ability to use personal computer and software applications
Key Platforms / Systems / Disciplines
Cisco Broadband Access Center (BAC) / Cisco Prime Cable Provisioning (PCP)
Cisco Prime Network Registrar (PNR)
Cisco Prime Home (CPH) / ARRIS Edge
BT Diamond ImageControl
Oracle Hardware (V-series, T-series) / Solaris 10, Solaris 11
HP Hardware (DL380, DL580) / RHEL 6
MySQL, Perl, PHP, BASH, LAMP/SAMP
Masters or Bachelor's Degree in Engineering or related field or related work experience
Related Work Experience Number Of Years
Engineering work experience 5-10
Project management work experience 5-10
Skills /Abilities and Knowledge
Knowledge of company products and services
RHEL Certified Systems Administrator - RHCSA
Industry and vendor specific certifications and training preferred (Cisco, RHEL, MySQL, Solaris, etc.)
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.
Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances FCC Unit: HQ452 Business Unit: Network Operations Apply Now Apply Later