Similar Jobs

View More
This company is committed to hiring Veterans

Program Manager

This job is no longer active. View similar jobs.

POST DATE 9/18/2017
END DATE 11/18/2017

Nokia Siemens Networks Irving, TX

Irving, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)



Accountable for delivering the entire customer operational and project scope products and services - to the customer within the assigned area of responsibility (one/multiple BL responsibilities or remote services).

Main responsibilities on E2E planning and management of financial and operational performance

o Note: Program Managers might need to carry also a Project Delivery Manager role and hence also have operational responsibilities. For details, see Project Delivery Manager job profile

Ensures project/operational management based on PMI principles and in full alignment with Nokia MoM and applicable BL guidelines

(*)Project term will be used cover both project type work as well as Care & Network Service and Operations type of continuous customer delivery.

Projects a temporary endeavour undertaken to create a unique product, service or result

Care & Operate Programs ongoing operations

Summary of key activities:

Customer Relationship Management

Managing financial and non-financial Performance

Contribution to Service Business/Solution Creation

Project Management Planning

Monitoring and Controlling Project Execution

Updating the Project Management Plan

Risk and Opportunity Management

Stakeholder Management

Leading the Project Team

Closure and handovers**

Key Performance Indicators:

Customer Loyalty Index

Gross Margin GM

Additional Project KPIs:

Project Asset Rotation Days PARD

Project Cost Adherence PCA

Operational non-financial KPIs

Additional Care and Operations KPIs:

Service Quality (transactional customer satisfaction)

Service Performance (contract fulfillment)

Operational Service Levels (MS)

Key activity descriptions:

Customer Relationship Management

Contributes to long term Customer Relationship strategy

Establishes and maintains good customer relationship by e.g.

o Acting as primary interface towards the customer for activities and issues related to own scope of works

o Ensuring all relevant information is communicated proactively to the customer

o Identify customers complains, bring them forward into CT and respond to customer**

o Regular meeting practices are maintained and agreed actions are reliably followed-up

Engage Customer in Operational Experience Survey (OES)

Managing financial and non-financial Performance

Driving for continuous efficiency improvement by e.g.

o Project Cost Adherence (PCA) management

o Project Asset Rotation Days (PARD) reduction

o Optimizing Project operational performance (non-financial KPIs, e.g. Project Schedule Adherence)

o Optimizing operational service delivery performance (Service Levels, e.g. Network Availability, MTTR)

o Ensuring efficient claim management

Sales and profitability (revenue, cost, gross margin up selling) responsibility for respective business area

Participate in new tender creation activity ensuring that resources and margins are appropriately planned and executed

Responsible for accurate financial forecasting of the respective services

Develop long and short term financial plan including demand plan, establish service specific objectives and manage reporting.

Control customer invoicing

Fulfil required Care/Project reporting activities including Installed Base (IB) data gathering activities**

Liaise with customer to enable access to Network Elements to allow IB gathering activities**

Contribution to Service Business/Solution Creation

Contributes in identifying and creating business opportunities

Contributes to pre-sales and sales/tendering processes

Contributes to the development of the service business

Drive and ensure the expansion and renewal of Care/Operations Contract

Project Initiation and Planning

Ensures Project Target Agreement** (PTA) process takes place

Validates PTA** contents

Plans Project based on PMI principles and processes (initiate, plan, execute, monitor/control, close) as well as Business Line global guidelines

Leads the customization of global e2e operational processes to project requirements (e.g. network operations processes, supply chain process, logistics processes, acceptance process etc.) and ensures it is aligned with Nokia MoO

Ensures contract management process is initiated and integrated with Project Management processes, operational processes and Nokia Contract Management policies

Forecast and reserve resources according to project scope

Plan service delivery and service delivery models

Monitoring & Controlling Project and Execution

Monitors & controls

o the project targets against the PTA**

o Project Management processes e.g. time management, cost management, scope management, quality etc., including e.g.

ensures sufficient operational visibility to relevant stakeholders (e.g. PMO, Customer) through specific tools

participates to periodic reviews e.g. Operational Review Meetings (ORM)

applies effective change control

o execution of operational processes in line with Nokia MoM and applicable BL guidelines

o operational KPIs

o KPIs as specified in Service Level Agreements

o execution of the contract management process

o adherence to applicable official guidelines, handbooks and instructions

o Customer issue prioritization for the Nokia support organization

o Manage subcontractors, contractors and 3rd parties whenever applicable

o Execute regular internal reporting as required

Updating the Project Management Plan

Continuously and proactively adapt Project/ Care/Operational Set-up/Transition/ Transformation Plans and Delivery Processes to reflect the changing environment

Risk and Opportunity Management

Identify and analyze risks and opportunities.


Nokia invests in technologies important in a world where billions of devices are connected.

Through Networks, Nokia is the world's specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world's most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.

Our vision is to expand the human possibilities of the connected world. Through our technology, we help create and enable new opportunities, new experiences and help people to thrive. We are excited to invite you to join us to shape the new revolution in connectivity.

Company Size:
10,000+ Employees
Social Media:
6000 Connection Drive
Irving, TX 75039

View Larger Map