Quality Access Analyst
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POST DATE 2/20/2017
END DATE 7/7/2017
University of California - Los Angeles Medical Centers
Los Angeles, CA
JOB DESCRIPTIONJob Description:
As part of the management team, the Administrative Specialist supports the day to day operations of the Patient Communication Center. The Administrative Specialist is responsible for the monitoring of employee performance through the review of assigned calls and reports. Tasked with identifying opportunities for improvement and developing quality improvement plans for the service area.
Skill in analyzing information, problem situations, practices, and procedures to recognize alternatives and provide solutions. Knowledge to problem-solve with other members of the Patient Communication Center team and to effect change toward improvement of services. Skill in speaking clearly and using appropriate grammar. Must have pleasant and courteous telephone voice and manners. Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur. Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally. Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors. Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment. Skill to organize workflow to accomplish established objectives. Ability to establish cooperative working relationships with administrators, physicians, peers, and the public. Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action. Advanced organizational skills to ensure a workable, efficient office. Strong analytical skills, ability to parse complex data sets and identify trends. Experience with various computer software and hardware including word-processing, knowledge of Microsoft Word, Excel, Outlook, CareConnect, and the internet. Typing skills to prepare forms and correspondence with speed and accuracy.
Preferred: General knowledge of medical procedures and terminology.