3rd Shift Project Coordinators
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POST DATE 8/20/2016
END DATE 11/19/2016
SmartSource Technical Staffing
JOB DESCRIPTIONRole: SmartSource is in need of a (4) 3rd shift Project Coordinators for a 6+ Month opportunity located in Tampa FL. The hours will be 10PM-6:30AM Sunday-Friday
Qualifications: Must pass a drug and criminal background check before starting 2–4 years of project coordination experience and/or training 2–4 years of Service Desk or similar remote coordination experience Experience as an electrical, low cap cabling or AV technician.
Excellent communication skills Proficiency in Microsoft Office Proficiency in mobile technologies
In this role the successful candidate is required to: Perform technician screening and technician preparation calls Send applicable documentation to the technicians in accordance with the Project-Specific Processes (PSPs) Conduct site confirmation calls in accordance with the SOP and PSPs. Conduct technician confirmation calls in accordance with the SOP and PSPs. Conduct day-of-communications with technicians and/or client/sites in accordance with PSPs. Check in technicians in accordance with the SOP and Project Specific Processes Check out technicians in accordance with the SOP and Project Specific Processes Be accountable to ensure, that complete and accurate deliverables are received from the field Verify the assignments data integrity Monitor Voicemail Boxes and Command Center email Inboxes Perform Level 1&2 Troubleshooting for assigned projects Review deliverables Coordinate and manage Escalations Must have excellent customer service background.
Troy Hawkins | Sr. Technical Recruiter
404-592-4134 | Thawkins@smartsource-inc.com