Resource Coordinator (Molecular Biology) - Full Time, 1st Shift - Chicago, IL
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POST DATE 10/11/2017
END DATE 2/14/2018
Northwestern Memorial Healthcare
JOB DESCRIPTIONUnder the direction of the Manager, the resource coordinator has the authority and accountability for facilitating the delivery of quality service for a designated section (75% staff work and 25% resource coordination for the shift). Duties include coordination and scheduling of section staffing, organization of staff activities to ensure efficient and effective use of time and effort, inventory control of section technical and clerical supplies, submission of supply requests in accordance with section budget constraints and volume demands, and investigation and resolution of section technical and service problems between support services, nursing units, outpatient areas and clinical testing departments. Special knowledge of hospital and laboratory systems required. I. SECTION COORDINATION: A. Provide lead direction/supervision for all processes and procedures. B. Coordinates and supervises section staffing to ensure sufficient staff to cover all aspects of service. Proactively adjust daily staff work assignments due to sick leave or increased patient volume. Evaluate/approve the need for staff overtime and temporary help. C. Oversees staff adjustments in the Automated Time Recording system, vacation requests and leave requests. D. Assure department staff provides consistent quality customer service to all customers. E. Orients, trains and assists in the evaluation of section personnel according to guidelines established by Laboratory Management and Human Resources. F. Oversees the inventory system to ensure appropriate and adequate supply levels to meet department requirements. Submits supply requests in accordance with section budget requirements and Purchasing requirements. G. Coordinates the maintenance and repair activities as related to equipment and facilities. H. Assists the Manager with annual performance appraisals, competency assessment, safety and infection control training of existing staff. I. Assists in development, revision and review of standard operating procedures and relevant documentation. J. Ensures compliance with all federal, state, local, JCAHO, CAP and hospital regulations, policies and procedures. K. Investigates and resolves patient, technical, supply and workflow problems related to area of responsibility. L. Assure the department meets all aspects of the hospital and laboratory safety and infection control programs; monitors activities of the department Safety Officer. M. Assures the department meets all aspects of the hospital and laboratory safety and infection control programs; monitors activities of the department Safety Officer. N. Fosters department and laboratory teamwork through demonstration of positive leadership skills and superior communication skills. O. Assures that incidents or error occurrences are documented appropriately and timely per the Occurrence Management policy. Additional Functions: A. Is responsive and helpful to the Manager regarding requests for information about projects and daily activities in the department. B. Assists in specific process improvement projects. II. PROFESSIONAL/PERSONAL DEVELOPMENT A. Establishes and executes personal development objectives as part of annual objective setting process which complements current position. B. Identifies and pursues activities/development opportunities which are appropriate for position and personal development objectives. C. Assesses and communicates staff development needs to Manager. III. LEADERSHIP/PROBLEM SOLVING: A. Adheres to Patients First Management standards on leadership, communication and visibility. B. Coordinates critical situations involving patients, staff and visitors and consults with manager and technical coordinator or administrator for guidance as needed (e.g. complaints, discipline, the press, etc). C. Promotes philosophy and objectives of the Hospital, Division and Department. D. Identifies and communicates key issues and tends to Manager. IV. TECHNICAL: A. Adheres to hospital and department policies and procedures. B. Performs complex testing in accordance with section policies and procedures. C. Performs, records and maintains quality control, quality assurance and patient information as required by the laboratory and accrediting agencies, eg., CAP, JCAHO. D. Coordinates operation and maintenance of laboratory equipment; coordinates maintenance of service records. Coordinates and performs troubleshooting and repair. Calls for outside service when necessary. Assists in revision and updating of procedures and relevant documentation. E. Participates in and presents laboratory meetings and continuing education programs. F. Performs other duties as assigned. V. MEDICAL STAFF RELATIONS: A. Works with Medical Directors in implementing goals, objectives, budgets and new programs. B. Works with Medical Directors on resolution of technical and operational issues. C. Supports Clinical Quality Management activities. Take a leadership role in developing, overseeing and participating in departmental quality improvement activities. Collects data to support the measurement and tracking of quality management. Incorporates results of QM audits in the improvement of services and enhancement of patient care consistent with hospital policy. Provides ideas and suggestions for process improvements within the department. Communicates customer satisfaction issues to appropriate individuals. Serves as a role model for others in terms of quality of work and self-improvement. AA/EOE. Qualifications:
* Must demonstrate broad and thorough knowledge of the theories, principles and practices in a professional discipline, specialized or occupational field.
* More than three up to five years of related work experience required, demonstrating a broad
* knowledge of the job responsibilities and methods.
* Upon hire must provide hard copy of diploma and/or transcripts of a Bachelor s Degree in Medical Technology, Medical Lab Tech, Clinical Laboratory Science, Chemistry, Biology, or Allied Health qualifying the applicant to take the national ASCP certifying exam. Must provide proof of Education as stated in the CLIA guidelines.
* Must obtain Medical Technologist (MT) (ASCP) or Medical Lab Scientist (MLS) (ASCP) or equivalent certification within 1 year of hire date. Individual must meet requirements for performing high complexity testing as defined by federal licensing guidelines (CLIA) and accreditation agencies (TJC,CAP).
External hires are eligible to receive a Sign-on Bonus.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.