JOB DESCRIPTION

Summary:



The Sales Associate is responsible for the entry and management of orders and quotes as well as coordination with inside sales, merchandising, and customers to ensure an unrivaled customer experience. The Sales Associate is also responsible for tactical communication with customers along with resolution of issues.



Essential Job Duties:

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Entry of orders into SAP
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Ensure special pricing is set up properly for orders with price exceptions
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Communicate with customers and merchandising to resolve issues with orders.
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Communicate tracking and ETAs to customers
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Prioritize and escalate orders as necessary to meet customer expectations
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Provide visibility to customers to deliver an improved customer experience.
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Proactively identify potential obstacles with orders to ensure smooth flow.
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Complete Price/Cost adjustments as necessary.



Reporting Relationships

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Direct supervision from Sales Manager



Credentials:

Required:

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4 year college degree or equivalent work experience
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Prior customer service experience
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Strong organizational skills
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Track record of achievement and results orientation
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Strong verbal and written communication skills
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Excellent negotiation skills



Preferred:
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Proficiency in foreign language (Spanish, Portuguese, French, German)
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SAP Experience



PHYSICAL REQUIREMENTS:

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Ability to sit a computer terminal for long periods of time
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Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position
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Ability to lift 25 pounds
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Ability to travel 20%
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Ability to operate office equipment





ScanSource, Inc. is an Equal Opportunity Employer



EOE/M/F