Sales Manager 10/8/2017

Highgate Hotels, LP Key West, FL

Location
Key West, FL
AJE Ref #
579708879
Job Classification
Full Time
Job Type
Regular
Company Ref #
2017-3873
Experience
Entry Level (0 - 2 years)
Education
High School Diploma or GED

JOB DESCRIPTION

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EMPLOYMENT STATUS

Full-Time

OVERVIEW

The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. This is a training position designed to develop individuals into Level II Sales Managers.

RESPONSIBILITIES

* Attend daily Highgate Hotel Business Review (HHBR) meeting.

* Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.

* Develop a complete knowledge of company sales policies and SOP s, and ensure knowledge of and adherence to those policies by the sales team.

* Meet or exceed set goals.

* Operate the Sales Department within established sales expense budget.

* Participate in required M.O.D. and Saturday office coverage as scheduled.

* Initiate and follow up on leads.

* Maintain and participate in an active sales solicitation program.

* Monitor production of all top accounts and evaluate trends within your market.

* Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.

* Meet or exceed sales solicitation call goals as assigned by the Director of Sales.

* Invite clients to the hotel for entertainment, lunches, tours and site inspections.

* Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.

* Assist in the preparation of required reports in a timely manner.

* Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).

* Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.

* Use your property s computerized sales management system to manage the hotel s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.

* Meet and greet onsite contacts.

* Abide by Prime Selling Time (PST).

* Develop networking opportunities through active participation in community and professional associations, activities and events.

* Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.

* Entertain clients.

* Handle inquiries as part of Inquiry Day Program.

* Must have knowledge in all areas of banquet and event etiquette, guest relations and service standards.

* Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self motivation

* Solicit and respond to companies, clients to purchase food & beverage, rent meeting and event space

* Coordinate the prompt, coureteous and efficient deliveryof those products to satisfy teh customers service needs and maximize the hotels profits

* Draft proposals and contracts

* Respond to customer inquireies as well as organizing arrangements as they relate to social and corporate events ie: set up and execution

QUALIFICATIONS



* College course work in related field helpful.

* Experience in a hotel or a related field preferred.

* High School diploma or equivalent required.

* Must be skilled in Windows, Company approved spreadsheets and word processing.

* Long hours sometimes required.

* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Participate in M.O.D. coverage as required.

* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which include wearing nametags.

* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to maintain confidentiality of information.

* Perform other duties as requested by management.