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POST DATE 5/18/2017
END DATE 9/19/2017
Ameritas Life Insurance Corp
JOB DESCRIPTIONJob Description
Maintain and enhance Salesforce for 200+ users in multiple lines of business. Identify, define, and implement solutions in response to the needs of Salesforce users to resolve issues. Enhance Salesforce functionality and usability to improve adoption by users and increase ROI of the platform. Help deliver the enterprise Salesforce strategy and contribute to its evolution.
Employs working system knowledge and time estimating techniques to gather and develop estimates for project forecasting and budgeting.
Continuously seeks opportunities for improvement.
Facilitates appropriate sessions with stakeholders to gather functional and non-functional requirements which can be used to identify and document current and future-state processes and needs.
Monitor and identify trends in Salesforce.com adoption and utilization. Keep abreast of Salesforce releases, features and best practices.
Ensure prompt and complete resolution of technical challenges and business issues that have been escalated, coordinating with internal teams to meet customer needs, while managing customer expectations.
Share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) for Salesforce.
Collaborate on enterprise architecture as well as functional and technical design sessions with stakeholders.
Navigate, escalate, and lead efforts on complex requests or projects involving multiple stakeholder groups and systems.
Support new and existing Salesforce user base with questions and issues in Sales Cloud and Service Cloud.
Provide test planning and execution input and assistance as needed.
Provide assistance to other associates.
Assist with crafting project initiation documents.
Assists with gathering information and data needed for creating a cost-benefit analysis.
Required Knowledge and Skills:
Four year college degree or equivalent work experience plus 5+ years of experience with Salesforce
Deep knowledge of SalesForce.com product and features, capabilities, best use and how to deploy new capabilities, including knowledge of the Salesforce.com platform and ecosystem.
Knowledge of multi-org implementation best practices and strategies.
Demonstrated ability to build strong relationships and present and influence credibly and effectively at all levels of the organization.
Eagerness and aptitude to learn new technology quickly
Ability to adapt existing solutions to new problems
Good critical thinking and problem solving skills
Can interact well with business users and technical
Salesforce.com product certifications are a plus (Administrator, Advanced Administrator, Developer, Service Cloud Consultant or Sales Cloud Consultant)
Able to manage schedule and work independently.
o Able to generate new innovative ideas and concepts, as well as find new associations between or new applications of existing ideas and concepts.
o Promotes creative thinking in other by asking questions and challenging assumptions.
o Collaborates with and draws on the strengths of other associates.
o Understands how the people, processes, and technology interact to create a solution as a whole.
o Able to define and solve problems to ensure that the real, underlying problem is understood and that the solutions actually address the problem.
o Makes logical conclusions, anticipates obstacles and considers different approaches that are relevant to the decision making process.
o Understands systems, how they are used within each business area and how they are integrated within other systems.
o Understands key business drivers and measures behind projects and work requests.
o Possesses an in-depth knowledge of the organization s business model and processes.
o Good written and verbal communication skills.
o Good facilitation skills.
o Able to express ideas and information in ways appropriate for the target audience.
o Able to gather and analyze information from business users and translate into requirements and deliverables.
o Thoroughly understands the project life cycle as well as other widely accepted methodologies and how they can be leveraged.
o Strong working knowledge of the Salesforce platform; including object structure, security, data integration and cleansing, classic/lightning UI, and automation.
o Possesses leadership skills that motivates people to act in ways that enable them to work together to achieve shared goals and objectives.
o Understands the individual needs and capabilities of each team member and stakeholder and how those can be most effectively channeled in order to reach the shared objectives.