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Senior Production Analyst - Req. 5586

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POST DATE 9/16/2017
END DATE 1/10/2018

Alliant Insurance Services San Diego, CA

San Diego, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree





Information Technology San Diego, California
With a history dating back to 1925, Alliant Insurance Services is one of the nation s leading distributors of diversified insurance products and services. Operating through a national network of offices, Alliant provides property and casualty, workers compensation, employee benefits, surety, and financial products and services to more than 26,000 clients nationwide. Alliant Insurance Services ranks among the 15 largest insurance brokerage firms in the United States.


Responsible for serving as the primary point of software product implementation and the effectiveness of the production environment for Alliant Insurance. The Senior Software Engineer relies on a broad knowledge of software products and good working relationships with other IT and corporate teams. Provides backup to Software Engineers for operational support needs.


* Coordinates all implementation steps prior to product and feature launch, working with Software Development and Engineering teams;
* Ensures that necessary tools are constructed for impacted teams both in IT and other areas of the business;
* Works with Software Engineers and Technical Writers to ensure system documentation is current, accessible, and available in the appropriate format(s);
* Reviews and organizes support load, finding the appropriate operations groups to transition those duties to;
* Works with Development Manager to prioritize changes and product modifications that will increase the effectiveness of the production environment and minimize operational tasking;
* Prior to product and feature deployments, works with scrum team to identify all implementation steps and addresses them individually or delegates to others inside and outside of IT;
* Establishes regular communication channels with third parties and other actors as necessary to facilitate ongoing production challenges;
* Represents the Development team in change control and related deployment planning sessions, ensuring changes follow governance steps and affected teams are on script;
* Monitors the back out queues, exception logs, and other areas specified by Development;
* Perform other duties as assigned.



Bachelor s degree in Communications or Business or equivalent combination of education and experience
Minimum of 4 years experience with software product support, implementations, and information technology exposure


Excellent verbal and written communication skills
Logical troubleshooting to create reproduction steps
Understanding of Agile development methodology
Ability to interface with a wide spectrum of people, from senior executives to potential clients
Genuine interest to advocate and communicate the needs of internal customers
Ability to clearly understand business processes in order to communicate them to Software Developers
General Microsoft Office products experience in Outlook, Power Point, Word and Excel

We are proud to provide comprehensive, high quality employee programs to meet employees needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the Submit Resume button.

Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.

If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.



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Alliant is an equal opportunity employer committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Additional Benefits

Tuition Reimbursements