Senior Voice Analyst 10/11/2017

SuddenLink/CSC Holdings Bethpage, NY

Location
Bethpage, NY
AJE Ref #
579728658
Job Classification
Full Time
Job Type
Regular
Company Ref #
2017-15843
Experience
Mid-Career (2 - 15 years)
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
SENIOR VOICE ANALYST

Job ID: 2017-15843
Location: Bethpage, NY

Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people.

The Senior Network Engineer for Voice requires extensive knowledge and experience in telecommunication services, as well as extensive leadership skills with the ability to multi-task. The Engineer will assist in the evaluation, design and implementation of voice communications products and network services directly affecting both Altice USA s internal and external customer base. This includes assisting in the planning, design and implementation of large scale and complex telephony systems (i.e. IPPBX, PBX, Voice Mail, ACD, IVR, CMS, CAS; etc.) and related products.Additional responsibilities include, but are not limited to: directly supporting Sr. Leadership Team and therefore must have high level of discretion, professionalism, and dedication to customer service. There will be times where the person will deal directly with the end user, provide technical support, guidance, and will be called on to make independent decisions as to how to best resolve issues.

* Bachelor s degree in Telecommunications or equivalent work experience required. PBX administration certification also required.

* Minimum eight years of experience designing voice connectivity solutions using technologies such as VoIP, TDM, SIP, QoS, Call Routing, Conference bridges, Voicemail systems, call recording, and other AVAYA & Cisco products such as: Avaya s Aura Communications Manager, Modular Messaging, Call Management Systems; etc. and Cisco s Unified Communications Manager, Unity Connection, Emergency Responder; etc.

* Minimum four to six years experience in system engineering is required

* Experience with Cisco Telepresence video as well as Cisco deployments with various client application integration such as: Cisco, Acano (CMS), Cisco Jabber, MS Skype as well as a variety of end points.

* Ability to assist in the documentation of complex technical issues for a range of technical management.

* Must have excellent PC skills. Knowledge in Microsoft Office Suite of software as well as Visio preferred.

* Knowledge of network troubleshooting skills using tools such as ping and trace route. Circuit (T1, PRI s Ethernet; etc.) troubleshooting and testing.

* Knowledge of routing protocols (i.e. BGP, RIP, OSPF) and basic routing trouble analysis and diagnostic skills. Basic understanding of network hardware platforms used by Internap (i.e. Cisco routers and switches)

* Prior experience with large to very large corporate Centrex, IPPBX, PBX, VoIP, Voice Mail, ACD, IVR environments with multiple site locations.

* Ability to communicate effectively (oral as well as written) to all levels of the Company s middle and senior management and in dealing with internal and external customers and suppliers.

* Excellent Customer Service Skills.

* Ability to communicate effectively (oral as well as written) to all levels of the Company s middle and senior management and in dealing with internal and external customers and suppliers.

* Excellent Customer Service Skills.

* The position requires out of normal hours work based on the needs of the business.

* Position may require significant travel within the Northeast and the Midwest.

We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace..