Services SaaS Operations - Sr. Manager Cloud and Hosted Infrastructure

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POST DATE 9/16/2017
END DATE 12/29/2017

Motorola Schaumburg, IL

Schaumburg, IL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Description

As part of our Newly developed SaaS support, We are looking to build a global governance team

that is managing the Cloud and Hosted infrastructure governance.

Governance and management of Cloud and OnPrem Infrastructure for our SaaS customers and internal users



Single point of contact between Product, Services to MSI procurement and Cloud Infrastructure or Hosting partner

Issue escalations with Cloud Infrastructure or Hosting partner Request tracking and prioritization

Issue escalation within MSI Coordination, and synchronization of Services and Product teams

MSI Executive updates & communications

Evaluate Adoption, Usage maturity and ROI measurement of deployed instances - Cost-Aware

Capacity and Forecast - Partnering with procurement and contracts team to negotiate pricing by evaluating current and Future usage along with product capacity needs.

Common Roadmap Development, alignment and reviews with Product, Services and Cloud Infrastructure or Hosting partner

Onboarding Sessions - Provide introduction to Process and procedures of Both MSI and Cloud Infrastructure or Hosting partner

Foundational Services (CoE) - Best practices in areas such as architecture and security to meet our business goals

Manage regulatory compliance between various stakeholders (Product, Services, Partners)


Oversight and Automate Cloud Orchestration - Build and Manage Overall Cloud orchestration for multiple product development teams. This will protect MSI IP and also have an overarching control of what is being used in Cloud

Perimeter security Monitoring - Using SOC, Determine what need to be monitored outside the development and production environment.



Collaborate on Solution Architecture & Design,

Establish Transition Plans to Adopt New Features & Capabilities within Cloud and Hosted solutions

Be a Feedback channel on what is important to business/Services/offers



Provide advice on products and architectures to help on establishing offers and sales



Create customer communication schedule, conduct customer satisfaction survey and collect customer feedback

Basic Requirements

Basic Requirements

* Usage, monitoring and managing AWS Governance is a must

Department Description

Centralized Managed and Support operations are part of Services organization where we support the external customer.

Our Mission statement
We will be the leading provider of integrated mission-critical services that make our customers operations
reliable, smarter and more efficient while delivering exceptional customer experiences and outcomes.

Company Overview
On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions innovations, products and services play essential roles in people s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.