Services SaaS Operations - Sr. Manager Cloud and Hosted Infrastructure 9/16/2017

Motorola Schaumburg, IL

Company
Motorola
Job Classification
Full Time
Company Ref #
4347BR
Location
Schaumburg, IL
Experience
Entry Level (0 - 2 years)
Job Type
Regular
AJE Ref #
579540677

JOB DESCRIPTION

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Job Description

As part of our Newly developed SaaS support, We are looking to build a global governance team

that is managing the Cloud and Hosted infrastructure governance.

Governance and management of Cloud and OnPrem Infrastructure for our SaaS customers and internal users

OPERATIONAL RESPONSIBILITIES

*

Single point of contact between Product, Services to MSI procurement and Cloud Infrastructure or Hosting partner
*

Issue escalations with Cloud Infrastructure or Hosting partner Request tracking and prioritization
*

Issue escalation within MSI Coordination, and synchronization of Services and Product teams
*

MSI Executive updates & communications
*

Evaluate Adoption, Usage maturity and ROI measurement of deployed instances - Cost-Aware
*

Capacity and Forecast - Partnering with procurement and contracts team to negotiate pricing by evaluating current and Future usage along with product capacity needs.
*

Common Roadmap Development, alignment and reviews with Product, Services and Cloud Infrastructure or Hosting partner
*

Onboarding Sessions - Provide introduction to Process and procedures of Both MSI and Cloud Infrastructure or Hosting partner
*

Foundational Services (CoE) - Best practices in areas such as architecture and security to meet our business goals
*

Manage regulatory compliance between various stakeholders (Product, Services, Partners)

*

Oversight and Automate Cloud Orchestration - Build and Manage Overall Cloud orchestration for multiple product development teams. This will protect MSI IP and also have an overarching control of what is being used in Cloud
*

Perimeter security Monitoring - Using SOC, Determine what need to be monitored outside the development and production environment.

PRODUCT RELATIONSHIP

*

Collaborate on Solution Architecture & Design,
*

Establish Transition Plans to Adopt New Features & Capabilities within Cloud and Hosted solutions
*

Be a Feedback channel on what is important to business/Services/offers

OFFER/SALES RELATIONSHIP

*

Provide advice on products and architectures to help on establishing offers and sales

CUSTOMER RELATIONSHIP

*

Create customer communication schedule, conduct customer satisfaction survey and collect customer feedback

Basic Requirements

Basic Requirements

* Usage, monitoring and managing AWS Governance is a must

Department Description

Centralized Managed and Support operations are part of Services organization where we support the external customer.

Our Mission statement
We will be the leading provider of integrated mission-critical services that make our customers operations
reliable, smarter and more efficient while delivering exceptional customer experiences and outcomes.

Company Overview
On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions innovations, products and services play essential roles in people s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.