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Standards Specialist 5/18/2017

CAE USA Dallas, TX

Company
CAE USA
Job Classification
Full Time
Company Ref #
47952
Location
Dallas, TX
Experience
Entry Level (0 - 2 years)
Job Type
Regular
AJE Ref #
578542531

JOB DESCRIPTION

APPLY
CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. Backed by a 70-year record of industry firsts, we continue to help define global training standards with our innovative virtual-to-live training solutions to make flying safer, maintain defence force readiness and enhance patient safety. We have the broadest global presence in the industry, with 8,000 employees, 160 sites and training locations in over 35 countries. Each year, we train more than 120,000 civil and defence crewmembers and thousands of healthcare professionals worldwide. www.cae.com

Standards Specialist

POSITION TYPE:

Regular

ROLE AND RESPONSIBILITIES

JOB PURPOSE: (WHY JOB EXISTS / WHAT IT MUST ACHIEVE)

Responsible for leading instructor training and standardization activities in the assigned training center.

CORE RESPONSIBILITIES: (DESCRIBE THE KEY DELIVERABLES TO BE ACHIEVED, IMPACT ON STRATEGY/ POLICY /BUSINESS / PEOPLE RELATIONSHIPS ETC. BY THE POST HOLDER AND THE ONGOING RESPONSIBILITIES OF THE ROLE)

OPERATIONS

* Act as the primary Standards point of contact for local Training Center leadership and staff

* Coordinate with other Standards team members and Fleet Chiefs to maintain alignment throughout the Global CAE Network

* Advise and assist local Training Center leadership, Training Managers, and program Lead Instructors to keep all aspects of training delivery aligned and ensure quality and standardization

* Ensure all instructors are aware of and comply with established instructor standards

TRAINING AND STANDARDS

* Monitor, review, and act upon applicable regulatory, customer, and other external guidance related to instructor qualification and currency

* Develop and implement global instructor training policies, procedures, and methodologies and produce relevant instructor training course footprints, content, and materials to support

* Support continuous improvement efforts with respect to instructor training and development in order to ensure customer and client training expectations are met or exceeded

* Conduct and/or oversee the training and development of local instructor staff to include initial, recurrent, ad hoc, and remedial training events to foster and support the delivery of standardized training according to Company policies and guidance from the Heads of Training and Training Standards Group Leader

* Monitor instructor performance through instructor assessments and routine quality assurance audits

* Assist in the development of local / regional / global instructor performance review content as it relates to classroom and/or simulator instruction

* Partner with the Regulatory and Quality Departments to ensure all standards are met according to regulatory requirements and other obligations to national aviation authorities and customers and to develop and implement corrective action where required

* Monitor and verify the use of TCOM and other resources to ensure proper delivery of customer training

* Implement, monitor, and enforce standards, policies and procedures as outlined by the Company

* Act as a representative and liaison for both the Standards Group and the local Training Center

* Participate in local quarterly program standardization meetings in order to foster communication, disseminate information, and address concerns related to training quality and standardization

* Provide guidance and assistance in the development and implementation of new training programs

* Provide suggestions for corrective actions to Local Heads of Training (where applicable) and Training Managers based on own observations as well as client comments and feedback

* Maintain instructor (examiner preferred) currency in at least one model of assigned aircraft

* Maintain a 10% stake (approximately 2 days per month) in client training

* Perform other duties as assigned by the Standards Group Lead

CUSTOMER RELATIONS

* Review customer satisfaction surveys as appropriate and, when required, act to ensure that local training programs and instructors meet or exceed expectations

* Develop, nurture, and maintain a close relationship with the Standards department s internal customers (i.e. leadership, Training Services, and other departmental staff) at the local Training Center

COMPLEXITY: (DEGREE OF CHANGE & UNCERTAINTY; LEVEL OF INFLUENCING REQUIRED; DEGREE OF MATRIX WORKING)

* Complex and non-routine technical/non-technical tasks

* High level of influence on internal customers (leadership and staff) and client training operations

* Moderate level of influence on customers training provider decisions

* Multiple degrees of matrix interaction required with Sales, Customer Service, Scheduling, Engineering, Technical, Human Resources, Regulatory Affairs/Compliance, and Quality department

QUALIFICATIONS:

* Has working knowledge of EASA, FAA, GCAA, GACA, CAAC and other aviation regulators and regulations

* Exhibits excellent interpersonal skills

* Possesses above average verbal and written communication abilities

* Demonstrates proficient computer skills and internet applications

* Continuously drives toward process improvement and customer/client satisfaction

* Has the ability to focus and work in a fast-paced environment

* Readily accepts change and adjusts accordingly

* Maintains concentrated customer/client orientation

EXPERIENCE: (DESCRIBE WHAT EXPERIENCE THIS POSITION WILL REQUIRE THE JOB HOLDER TO HAVE OBTAINED IN PAST ROLES WITHIN OR OUTSIDE OF THE CENTER THAT WOULD DEMONSTRATE A LEVEL OF PROFICIENCY IN THE STATED ROLE)

* Holds or has held an Air Transport License or equivalent experience

* Previous Instructor, preferably in a Part 142 or ATO environment, with Examiner experience

* Training and operations experience in aviation-related business acceptable to regulatory authorities

HIGH PERFORMANCE PLEDGE BEHAVIORS: (SET OUT KEY PLEDGE BEHAVIOURS AND APPROPRIATE LEVEL OF COMPETENCE)

* Self-motivated, proactive, and able to creatively approach problems to find workable solutions

* Builds trust and a cooperative spirit across departments

* Commands respect from contemporaries and supervisors

* Demonstrates maturity and courage to impose and enforce standards as outlined by the Company

* Demonstrates cost efficiency skills while aiming to provide customers and clients with a Best in Class training experience

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

EQUAL EMPLOYMENT OPPORTUNITY

CAE is firmly committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the company.