Support Specialist

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POST DATE 10/10/2017
END DATE 12/11/2017

Sears, Roebuck and Co. Middleburg Heights, OH

Middleburg Heights, OH
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


The Support Specialist, FORT will provide support to the FORT in various operational related tasks necessary to maintain day-to-day operations. Related tasks may include, in part or in totality, Rejected Claim Management, Parts Recovery, Over/Shorts, Technician Reimbursement, and Parts Related Initiatives. The Support Specialist, FORT will provide other national centralized initiatives, including providing world-class customer service.

Responsibilities/Skills/Experience Requirements
Job Responsibilities:
Perform task associated with managing the Rejected Claims process, including calling external customers
Collaborate with external and internal customers to arrange for part pick-up associated with the Parts Recovery process
Assist Field Districts in administering Cash Over/Shorts process and Bad Check recovery initiatives
Coordinate Technician reimbursements and other financial transactions associated with Tech reimbursements
Manage and coordinate various parts related initiatives including parts research and resolution of part order transmission errors. Analyzes field issues/process issues to determine root cause of problem and takes appropriate action to correct.
Perform tasks associates with special national pilots/tests for centralization consideration
Provides detailed updates to In-Home District Management, In-Home Region and National Operations teams.
Continually seeks out productivity enhancements to improve personal performance and further business objectives.
Performs miscellaneous duties as assigned.

Specific Skill Requirements:
Ability to read, write, and speak English
Ability to follow directions and solve problems
Able to handle multiple tasks in stressful situations and work in a fast-paced environment
Ability to apply appropriate use of personal protective equipment (i.e. back belt, safety glasses), where applicable
Ability to work in non-air conditioned environment, where applicable
Ability to work variable and flexible hours including overtime
Ability to read and utilize reports as needed
Ability to follow HS QMS guidelines

Experience/Education Requirements:
High school diploma or equivalent preferred
Must be 18 years of age
Experience and aptitude with computers and databases, including Microsoft Office Applications (Word, Excel, PowerPoint), Mainframe systems, Library Imaging System, and Lawson Inventory system

Job Function: Administrative/Clerical/Office Support

Payroll Location: 24400: FIELD OPERS RESOLUTION TEAM

Sears Req Type: Hourly

Equal Opportunity Employer / Disability / Vet.