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Syncova Production Support

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POST DATE 10/11/2017
END DATE 2/2/2018

Citadel Information Services, Inc. New York, NY

New York, NY
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Job DescriptionThe successful candidate will act as a Lead for Prime Services
Technology group with a primary responsibility of providing day-today production
support to critical application systems. This involves working with multiple
stakeholders within Prime Services area and institute best ITIL practices
in order to provide seamless production support.Roles/Responsibilities
Lead day-today production support of business critical Prime Finance application
systems (Risk and Margin, SwapOne) by coordinating activities with global
support teams (NY, Toronto and India) Candidate will work to support processes
and applications that will ensure platform remains resilient and efficient,
collaborate with developers and BAs on future enhancements and the development
of new applications and product offerings Candidate will analyze and resolve
complex issues in distributed environments, often working in close collaboration
with global teams. As a highly technical resource on the team, candidate
will evaluate and recommend enhancements/changes to existing processes.
The candidate will need to have the ability to occasionally work outside
traditional business hours and weekends to support weekend changes/releases
Work with technology and business stakeholders to understand key process
flows/pain points and come up tactical/strategic solutions to resolve them
proactively Work with multiple stakeholders on Audit related queries and
action items and make sure that they are closed within


RequiredExcellent working knowledge of Prime Brokerage business/applications
and technologies used10+ years of experience in supporting Prime Brokerage
trading systems with primary focus in Equities Risk and Margin (Syncova
experience MANDATORY)Product knowledge of swaps/equity/fixed Income/options
and derivativesExceptional data analysis skills and ability to follow data
flows/processesSolid understanding of financial markets and products, in
particular Equities, Fixed Income.A strong focus on client service and
deliveryKnowledge of IT project & development lifecycles (SDLC) within
Investment BanksExcellent organizational, facilitation and communication
(verbal & written) skills DesirableITIL Service Management CertificationProject
Management or Business Analysis certificationsProgramming or Technical
knowledge:Scripting, SQL and / or experience in Programming LanguagesDatabase
technology - Oracle, Sybase preferredWindows Desktop and Server 2008/12,
Linux, Unix OSNetworking technologies, operating systems, hardware and

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