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Systems Specialist

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POST DATE 9/16/2017
END DATE 11/18/2017

Salesforce.com Indianapolis, IN

Company
Salesforce.com
Job Classification
Full Time
Company Ref #
59759
Location
Indianapolis, IN
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Bachelors Degree
AJE Ref #
579539414

JOB DESCRIPTION

Post Date:
09/15/2017

HAVE YOU MASTERED THE BALANCE BETWEEN CREATIVITY AND TECHNOLOGY* DO YOU WANT TO BE PART OF A COMPANY THAT IS CHANGING THE WAY SOFTWARE IS DEVELOPED AND USED* THE IT SALESFORCE SYSTEM SPECIALIST IS RESPONSIBLE FOR LINE OF BUSINESS SUPPORT ON COMPLEX SALESFORCE IMPLEMENTATIONS. THE SYSTEM SPECIALIST WILL BE THE PRIMARY TECHNICAL AND PROCESS EXPERT IN THEIR SERVICE AREA AND WILL WORK IN COLLABORATION WITH DEVELOPERS, BUSINESS STAKEHOLDERS, AND OTHER TECHNOLOGY TEAMS THAT IMPACT THEIR END TO END BUSINESS PROCESS AREA OF EXPERTISE. DAILY ACTIVITIES WILL INCLUDE, BUT ARE NOT LIMITED TO, RESOLVING TECHNICAL AND FUNCTIONAL SUPPORT ISSUES, PERFORMING TREND ANALYSIS AND IDENTIFYING ENHANCEMENTS TO REDUCE SUPPORT REQUESTS, AND COLLABORATING WITH DEVELOPMENT TEAMS TO IMPROVE THE DESIGN OF NEW FUNCTIONALITY. THE SUCCESSFUL CANDIDATE MUST BE AGILE AND ABLE TO SUPPORT MULTIPLE PRIORITIES.

RESPONSIBILITIES:

* UNDERSTANDS ALL ASPECTS OF SALESFORCE CONFIGURATION AND TECHNICAL/FUNCTIONAL CAPABILITIES, INCLUDING ALL CHANGES AND POTENTIAL SYSTEM IMPLICATIONS RELATED TO ONGOING RELEASES

* MANAGES TASKS AND PROJECTS IN A FAST-PACED SUPPORT ENVIRONMENT, DRIVING ALL ISSUES TO RESOLUTION WITH A STRONG FOCUS ON CUSTOMER SATISFACTION AND EFFICIENT TASK EXECUTION

* PERFORM TASKS RELATED TO THE DAY-TO-DAY OPERATIONS OF SEVERAL LARGE IMPLEMENTATIONS OF SALESFORCE INCLUDING MANAGING USER ACCESS, SHARING MODEL, CREATION AND MAINTENANCE OF CUSTOM OBJECTS AND FIELDS, HANDLING BULK DATA MIGRATION, WORKFLOWS, VALIDATION RULES, PAGE LAYOUTS, AND TROUBLESHOOTING OF APEX AND INTEGRATIONS

* COLLABORATE WITH THE DEVELOPMENT SCRUM TEAMS AND OTHER INTERCONNECTED IT GROUPS TO OPTIMIZE THE END-TO-END PROCESS INCLUDING MONITORING,DEPLOYMENT AND SUPPORT

* IMPLEMENT MONITORING SERVICES TO PROACTIVELY IDENTIFY ISSUES

* MAINTAINS UPDATED SYSTEM DOCUMENTATION AND SALESFORCE POLICIES/PROCEDURES

* ACTIVELY TRANSFERS KNOWLEDGE THROUGHOUT ORGANIZATION, PARTICIPATES IN KNOWLEDGE SHARING PROJECTS TO DEVELOP BEST PRACTICES, LEADS KNOWLEDGE SHARING SESSIONS, AND MENTORS JUNIOR STAFF AND NEW HIRES

* MAINTAIN AND DEMONSTRATE 100% COMPLIANCE WITH ALL WRITTEN SECURITY POLICIES, SOX PROCEDURES, AND CHANGE MANAGEMENT CONTROLS

REQUIRED SKILLS:

* 6-8 YEARS PREVIOUS SALESFORCE APPLICATION DEVELOPMENT OR SUPPORT WITH A MINIMUM 300-SEAT ENVIRONMENT HANDLING ALL ASPECTS OF CRM, CASE MANAGEMENT AND PLATFORM MAINTENANCE

* 4+ YEARS OF EXPERIENCE PROGRAMMING OR SUPPORTING IN TRIGGERS , APEX CODE AND VISUALFORCE PAGES

* UNDERSTANDING OF BEST PRACTICES REGARDING SALESFORCE IMPLEMENTATIONS, INCLUDING DESIGN PATTERNS, RELEASE MANAGEMENT, DEPLOYMENT STRATEGIES, AND TESTING BEST PRACTICES

* DEMONSTRATED ABILITY TO MANAGE OVERALL BUSINESS INITIATIVE OR SEVERAL COMPONENTS OF A LARGE, COMPLEX PROJECT WITH DIRECT EXPERIENCE IN AGILE AND SCRUM;

* ABILITY TO ENGAGE WITH EMOTIONAL INTELLIGENCE AS REQUIRED TO AVOID CONFLICTS WITH CUSTOMERS BASED ON PERSONALITY DIFFERENCES AND TO MAKE SUGGESTIONS IN A MANNER THAT IS MORE LIKELY TO RESULT IN A DESIRED OUTCOME

* GOOD PROJECT MANAGEMENT SKILLS WITH ABILITY TO JUGGLE MULTIPLE PROJECTS/TASKS ACROSS VARIOUS USER GROUPS

* EXPERIENCE WITH SALESFORCE DEVELOPER TOOLKIT INCLUDING FORCE.COM IDE, MIGRATION TOOL AND WEB SERVICES

* EXCELLENT UNDERSTANDING OF SALESFORCE\'S WEB SERVICES AND GOOD UNDERSTANDING OF SALESFORCE SOQL, SOSL AND SECURITY MODEL

* MUST BE A SELF-STARTER AND SALESFORCE ENTHUSIAST WHO THRIVES ON WORKING IN FAST-PACED ENVIRONMENT

* STRONG TEAM PLAYER WITH SERVICE-ORIENTED ATTITUDE AND CUSTOMER FOCUS

* FAMILIARITY WITH SOX PROTOCOLS, CHANGE MANAGEMENT AND RELEASE MANAGEMENT PRINCIPLES AND PROCESSES

* EXPERIENCE WITH DATABASE CONCEPTS AND DATA MODELING CAPABILITIES

* SALESFORCE ADMINISTRATOR (201) AND SALESFORCE DEVELOPER CERTIFIED (401)

* BACHELOR\'S DEGREE IN COMPUTER SCIENCE OR OTHER RELATED TECHNICAL FIELD

DESIRED SKILLS:

* MASTER\'S DEGREE IN RELEVANT BUSINESS OR TECHNICAL DISCIPLINE

* ADVANCED ADMINISTRATOR (211) CERTIFICATION

* SALES CLOUD OR SERVICE CLOUD CERTIFICATION

* EXPERIENCE WITH SANDBOX AND PRODUCTION DEPLOYMENTS

* EXPERIENCE WITH JAVA OR J2EE TECHNOLOGIES

* EXPERIENCE WITH OBJECT ORIENTED DESIGN AND PROGRAMMING, AND MVC

* UNDERSTANDING OF HTML, CSS, AND JAVASCRIPT (JS)

* EXPERIENCE WITH JAVASCRIPT FRAMEWORKS SUCH AS JQUERY AND/OR EXTJS

SALESFORCE, THE CUSTOMER SUCCESS PLATFORM AND WORLD\'S #1 CRM, EMPOWERS COMPANIES TO CONNECT WITH THEIR CUSTOMERS IN A WHOLE NEW WAY. THE COMPANY WAS FOUNDED ON THREE DISRUPTIVE IDEAS: A NEW TECHNOLOGY MODEL IN CLOUD COMPUTING, A PAY-AS-YOU-GO BUSINESS MODEL, AND A NEW INTEGRATED CORPORATE PHILANTHROPY MODEL. THESE FOUNDING PRINCIPLES HAVE TAKEN OUR COMPANY TO GREAT HEIGHTS, INCLUDING BEING NAMED ONE OF FORBES\'S "WORLD\'S MOST INNOVATIVE COMPANY" SIX YEARS IN A ROW AND ONE OF FORTUNE\'S "100 BEST COMPANIES TO WORK FOR" NINE YEARS IN A ROW. WE ARE THE FASTEST GROWING OF THE TOP 10 ENTERPRISE SOFTWARE COMPANIES, AND THIS LEVEL OF GROWTH EQUALS INCREDIBLE OPPORTUNITIES TO GROW A CAREER AT SALESFORCE. TOGETHER, WITH OUR WHOLE OHANA (HAWAIIAN FOR "FAMILY") MADE UP OF OUR EMPLOYEES, CUSTOMERS, PARTNERS AND COMMUNITIES, WE ARE WORKING TO IMPROVE THE STATE OF THE WORLD.
*LI-Y

Salesforce.com is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com does not accept unsolicited headhunter and agency resumes. Salesforce.com will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com.