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Training and Transactional Quality Leader

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POST DATE 5/18/2017
END DATE 10/14/2017

Concentrix Fremont, CA

Fremont, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Training and Transactional Quality Leader Drive continuous improvement program across processes
Analysis of utilization, efficiency and available data for the process
Undertake detailed process improvement studies and up skills the team members
Mentor Green Belt/Yellow Belt projects
Drive culture of continuous improvement
Provide Training and quality support, development of metrics and dashboards in line with customer requirements
Ability to lead a team, coordinate with other location and drive standardized practices
Should meet and exceed client metrics: External & internal quality metric should be consistently green
Strengthen quality management processes/framework to improve quality delivery
Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
Ability to get out of the box ideas and Process Improvement Initiatives in the process
Should drive Process Control & Compliance in addition to managing Audit requirements
Should ensure Knowledge consistency through means like calibrations, Quizzes, D-Sat Scrubbing etc
Should have persuasive, collaborative and influencing skills
Strong interpersonal skills to manage client expectations/engagements effectively
Excellent Transactional Quality Domain Knowledge
Strong Process Knowledge and Compliance to Multiple Audit Postures
Design overall framework of learning development for associates across all locations in India
Post-Graduation Degree is Preferred
Certified & Trained on Black Belt (Green Belt certification is MUST, Black Belt certification is desirable)
Demonstrated success in Transactional Quality
Exposure to different improvement frameworks like Six Sigma, Lean
Thorough knowledge of MS office tools like Power point and awareness of BI tools such as SAS, SPSS , project, excel are critical for the job
Strong communication & facilitation skills
Strong analytical skill- ability to work with huge volume of data using statistical tools
Flexible approach to tackling projects
Good team player
Good Presentation skills
Excellent knowledge of Six sigma and lean methodology
United States