Call Center Jobs & Employment Information
Customer service call center jobs make essential contributions to the success of businesses across a gamut of industries. Today, one is able to leverage a number of call center job openings in industries ranging from banking to retail and even in healthcare. In the United States itself, there are about 4,200 companies that offer call-center services. This 16 billion dollar industry comes with a significant demand for qualified personnel to fill up their call center representative jobs.
Furthermore, it is interesting to note that out of the 4,200 companies, the top 50 organizations are responsible for 50% of the revenues generated by the industry. In the year 2010, there were almost 2.2 million customer service jobs in this industry. According to the Bureau of Labor Statistics, by the turn of this decade, jobs in this sector will grow by 15%. This means that over 338,000 new jobs will be created within this time period.
Careers in this industry include that of customer service representatives, manager, computer support professionals, among a few others. As a customer service professional in this industry, the median expected salary ranges between $24,220 and $39,010.