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Postal Service Clerk Job Description

Summary

Responsible for handling duties in a post office, including receiving and sorting mail, selling postage, weighing packages, stamping envelopes, assisting customers, selling money orders, taking passport photos, and ensure mail has correct zip codes and addresses.

Primary responsibilities

  • Answer questions about office hours and when items are picked up to be mailed.
  • Sell postage and books of stamps.
  • Affix stamps to packages.
  • Inform customer about postage rates.
  • Open post office boxes.
  • Retrieve parcels from the back that couldn't be dropped off and give to customer.
  • Assist mail carriers by putting mail in bags for transport.
  • Sort outgoing mail.
  • Check packages for proper postage and addresses.
  • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
  • Hand-stamp mail.
  • Fill out and process money orders.
  • Take passport photos and process applications.
  • Obtain signatures for priority pick-up.
  • Register, certify, and insure letters and parcels.
  • Record and balance cash drawer.
  • Give change to customers.
  • Set postage meters.
  • Cash money orders.
  • Handle complaints regarding mail theft, delivery problems, and lost or damaged mail.
  • Send out notifications for packages that could not be delivered.

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